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Here’s some troubleshooting information for application tunnels.
If you can’t find the solution on this page, you can enable logging for the com.atlassian.tunnel package to collect more information.
For more info on how to enable logging for different products, see:
Jira: Logging and profiling
Confluence: Configure logging
Bitbucket: Enable debug logging
Bamboo: Logging in Bamboo
You might encounter the following issues:
Problem | Description |
---|---|
Status is Unavailable in the self-managed instance | The tunnel client (Marketplace app) can’t connect to the tunnel server in Atlassian Cloud. You need to enable logging to identify the cause. |
Status is Error in the self-managed instance | The tunnel client was able to reach the tunnel server, but it can’t validate the security key. Make sure the key you added is correct. You can also regenerate the key, or delete the tunnel and create a new one. |
Status remains in Connecting in the self-managed instance | At least one of the nodes hasn’t connected to the tunnel. You can try the following solutions:
|
Status is Connected, but there’s no response after creating application links | Try the following actions:
|
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