New to administering Atlassian cloud products? Learn about Atlassian organizations and what it means to be an organization admin.
Managing products from an organization? Learn what's available to organization admins.
Need to control change in cloud? Test and manage product changes for Jira and Confluence Cloud.
Need to integrate your Atlassian products? Use application tunnels to connect your organization to the products in your network.
Stay on top of data across your organization with all the reports and tracking options we offer.
Here’s some troubleshooting information for application tunnels.
Enable extra logging in your self-managed instance
If you can’t find the solution on this page, you can enable logging for the com.atlassian.tunnel package to collect more information.
For more info on how to enable logging for different products, see:
Jira: Logging and profiling
Confluence: Configure logging
Bitbucket: Enable debug logging
Bamboo: Logging in Bamboo
You might encounter the following issues:
Status is Unavailable in the self-managed instance
The tunnel client (Marketplace app) can’t connect to the tunnel server in Atlassian Cloud. You need to enable logging to identify the cause.
Status is Error in the self-managed instance
The tunnel client was able to reach the tunnel server, but it can’t validate the security key. Make sure the key you added is correct. You can also regenerate the key, or delete the tunnel and create a new one.
Status remains in Connecting in the self-managed instance
At least one of the nodes hasn’t connected to the tunnel. You can try the following solutions:
Status is Connected, but there’s no response after creating application links
Try the following actions:
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