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Manage users and groups when you copy product data

We’re making some changes to the Copy product data feature:

 

User management in cloud

Users in cloud have a single Atlassian account tied to their email address that they can use to access any Atlassian cloud product. This means, when you copy users, we don’t create new user accounts in the destination site. Instead, we link all data and activity associated with a user to their existing Atlassian account. Learn more about Atlassian accounts

Copy users and groups

When you copy Jira or Confluence Cloud data, all active and inactive users are migrated, and content associated with deleted users is also migrated. When you copy from the same source to the same destination again, we only copy new users and groups.

Copy your Jira Cloud users and groups

You can choose to:

  • Copy all Jira users and groups that include deleted users. Deleted users appear as former users. This also includes project roles. The relationship between users and project roles is retained.

  • Copy users and groups related to the selected projects, which means we’ll migrate all users, groups, or roles referenced in standard or custom fields, user-generated content, workflows, and permission schemes. You have the option to migrate users not directly referenced in projects but are members of groups that are referenced in the projects.

Additionally, you can:

  • Copy users and groups separately, which means you’ll need to add users to their groups after you copy data to give them product access.

  • Copy users with their groups, which means users will remain added in all the groups they were a part of in the destination. They’ll get product access automatically.

Some users may get unwanted permissions when you copy groups. Learn how permissions can change when you copy groups

Copy your Confluence Cloud users and groups

Unlike Jira Cloud where you can copy users and groups related to the selected projects, we don’t support the capability to copy Confluence users and groups related to the selected spaces yet.

When you copy Confluence Cloud data, all active and inactive users are copied. Content associated with deleted users is also copied. You can choose to:

  • Add users to groups separately, which means you’ll need to add users to their groups after you copy data to give them product access.

  • Preserve group membership, which means in the destination, users will remain added in all the groups they were a part of. They’ll get product access automatically. Learn about migrations groups and memberships

Notify users

Users won’t be notified through email after they are copied. When you're finished setting up your destination Confluence Cloud, you can invite your users by going to Administration > Users > Resend invite from your destination or provide them with a direct login link. Learn more about inviting users

Additional Help