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Understand Atlassian Access

Atlassian Access is a subscription that you purchase for your whole company.

Atlassian Access enables visibility and security across all Atlassian accounts and products at your company. You’ll have one place to manage your users and enforce security policies so your business can scale with confidence.

When you set Atlassian Access policies and features, they apply to all your managed users with access to these cloud products:

  • Jira Software and Jira Work Management

  • Jira Service Management (supports SAML single sign-on for customers log in to your help center)

  • Jira Product Discovery

  • Confluence

  • Bitbucket (currently only supports SAML single sign-on)

  • Trello (currently only supports SAML single sign-on)

  • Statuspage (currently only supports SAML single sign-on, billed as part of Statuspage pricing not part of your Access bill)

Prerequisites for Atlassian Access

Before you can subscribe to Atlassian Access, you need to verify your domain and claim its accounts. Learn how to verify a domain for your organization

Once you verify a domain and claim accounts, all the Atlassian accounts with email addresses from the domain become managed by your organization. Learn more about how organizations work

Subscribe to Atlassian Access

An Atlassian Access subscription gives you the ability to apply security policies over managed accounts with your verified domains.

To subscribe to Atlassian Access:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Security.

  3. Select Start your 30-day free trial to begin your Atlassian Access trial.

Start your 30 free day trial

To see the number of users you're paying for:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Billing > Atlassian Access.

For more billing details, read more about Pricing and billing for Atlassian Access. To get a billing estimate for Atlassian Access, check out our pricing calculator page.

Atlassian Access security features

To apply security policies to your managed accounts, you have a few options after you subscribe to Atlassian Access.

Connect your identity provider to your Atlassian organization

Atlassian Access allows you to connect your identity provider for SAML single sign-on and user provisioning.

You can use the identity provider of your choice, but some capabilities are only available with selected identity providers. Learn which identity providers we support

SAML single sign-on for your organization’s users

If you’d like your users to authenticate through your company’s identity provider when they log in to your Atlassian cloud products, you can set up SAML for single sign-on (SSO). SSO allows a user to authenticate with one set of login credentials and access multiple products during their session.

With SSO, you have a few benefits:

  • If self signup is enabled, we automatically create an Atlassian account for them when that user logs in for the first time with SSO.

  • You can set security policies from your identity provider that will apply when users log in to your Atlassian products.

Learn more about configuring SAML single sign-on for users

SAML single sign-on for portal-only customers

You can connect an identity provider and configure single sign-on for your customers when you subscribe to Atlassian Access.

Connecting an identity provider to a Jira Service Management site makes it easy to secure customers with access to your help center. Learn more about service project customers

With SSO enabled in your help center:

  • When your customers try to log in to your help center, we redirect them to your identity provider to log in without needing them to sign up for portal-only accounts.

  • If a customer authenticates with the identity provider (for example, following a link from within an authenticated environment), the help center recognizes them so they can bypass the login experience.

Learn more about configuring single sign-on for portal-only customers

User provisioning

User provisioning integrates an external user directory with your Atlassian cloud products. With user provisioning, you have a few benefits:

  • Automatically update the users and groups in your Atlassian organization when you make updates in your identity provider, saving you time.

  • When you deactivate a user in your identity provider, that user will automatically be deactivated in your Atlassian organization, giving you more security and better control over your bill.

  • New users automatically have access to your products as soon as they’re activated, making onboarding new employees easier.

Learn more about user provisioning

Require users to log in with two-step verification

If you don’t have an identity provider to connect to your Atlassian organization, you can enforce two step-verification for all your managed users.

Two-step verification adds a second login step to your managed users’ Atlassian accounts by requiring them to enter a 6-digit code in addition to their password when they log in. The second step helps keep their account secure even if the password is compromised, keeping your content and resources safer.

Learn more about enforced two-step verification

Check the audit log for activities that occur within your organization

The audit log tracks key activities that occur within your organization. You can use these activities to diagnose problems with or questions about user details, group memberships, and product access

Learn more about audit logging

Revoke a user’s API tokens

You can always see the API tokens users create to perform authenticated operations with product APIs. With an Atlassian Access subscription, you can also revoke a user’s API tokens.

Learn more about revoking API tokens from an individual managed account details

Gain insights into your organization

Organization insights provide data for user and product activity across your organization. For example, you can currently view the number of active users in Jira and Confluence for a period of time.

To view insights:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Security > Insights.

Get support for Atlassian Access

Atlassian AccessSupport includes quick response time for all levels of requests related to Atlassian Access features.

Severity level

Response times


Production Application Down (L1)

1 hour

24 hours, 7 days a week

Serious Degradation (L2)

2 hours

24 hours, 5 days a week

Moderate Impact (L3)

1 business day

9 hours, 5 days a week

Limited Impact (L4)

2 business days

9 hours, 5 days a week

You can create Atlassian Access Support requests during your 30-day trial and after you start paying for an Atlassian Access subscription. To create a request:

  1. Go to https://support.atlassian.com/contact.

  2. Select Technical issues and bugs from What can we help you with?

  3. Select Atlassian Access from Which product is this for?

  4. Fill out the rest of the form and click Submit support request.

To learn more about Atlassian Access Support, see Atlassian Support Offerings.


Additional Help