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Atlassian Intelligence features in Jira Service Management

Activate Atlassian Intelligence in your Administration settings to begin using AI features in your products. Learn how to activate Atlassian Intelligence

Automate support interactions, streamline processes, and quickly summarize critical details, comments, and actions with Atlassian Intelligence.

AI answers

Search across your linked knowledge base spaces and answer your customer questions in Slack — without needing to create an intent.

Learn more about using AI answers in Jira Service Management

Using Atlassian Intelligence to automate support interactions in Slack.

Suggest request types

Spend less time figuring out what kind of request types you need to create for your project. Simply describe your work and what your team typically manages.

Learn more about using AI to suggest request types in Jira Service Management

Using Atlassian Intelligence to suggest request types in Jira Service Management.

Summarize issue details

Summarize the details of an issue instantly – quickly understand context without needing to read through long descriptions and numerous comment threads.

Learn more about using AI to summarize an issue’s details in Jira Service Management

Generate and transform content

Draft new content such as issue descriptions and comments with a simple prompt. Change tone, improve writing and make technical information easier for other teams to understand.

Additional Help