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Atlassian Intelligence features in Jira Service Management
Atlassian Intelligence is available and automatically activated for all products on Premium and Enterprise plans. Organization admins can manage Atlassian Intelligence preferences from Settings > Atlassian Intelligence in Atlassian Administration.
Automate support interactions, streamline processes, and quickly summarize critical details, comments, and actions with Atlassian Intelligence.
Virtual agent - AI answers |
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Search across your linked knowledge base spaces and answer your customer questions in help center (beta) and Slack — without needing to create an intent. |
Virtual agent - Intents and conversation flows |
Save your team hours of work with the virtual agent that learns to recognize questions and requests using intents, and then automatically responds and takes action based on the conversation flow. |
AI request type suggestions |
Spend less time figuring out what kind of request types you need to create for your project. Simply describe your work and what your team typically manages.  Find out how to use Atlassian Intelligence to create request types |
AI issue triage |
Take bulk actions and assign the right request type and status to incoming requests. |
Suggest fields |
See what fields you should add or create when building your request forms. These suggestions include a selection of existing fields you can add right away, plus suggestions for custom fields you can choose to create. Find out how to use Atlassian Intelligence to suggest fields |
Alert grouping (beta) |
Group related alerts and get insightful suggestions to help your team manage alerts and resolve issues more effectively. Alert grouping lessens 'alert fatigue' for your on-call agents. Rather than dealing with each alert separately, they can view a collective summary of similar alerts through an alert group. |
Create PIR using AI (beta) |
Speed up the whole process of creating post-incident reviews with Atlassian Intelligence. AI automatically generates the incident summary for you, so your on-call teams can save time. |
Summarize issues |
Summarize the details of an issue instantly – quickly understand context without needing to read through long descriptions and numerous comment threads. Find out how to use Atlassian Intelligence to summarize an issue’s details |
AI automation |
Explain any requirement or action you want to automate, and Atlassian Intelligence will create a rule for you. Find out how to use Atlassian Intelligence with Jira automation |
Generate and transform content |
Draft new content such as issue descriptions and comments with a simple prompt. Change tone, improve writing and make technical information easier for other teams to understand. |
Customer sentiment analysis (beta) |
Show customer sentiment on issues to quickly understand how customers are feeling. This information helps agents to prioritize issues and deliver a better experience. |
Search for issues |
Find the work you need using everyday language instead of coming up with complex JQL queries. |
Generate content for knowledge base articles |
Draft new content for your knowledge base articles with a simple prompt. Change tone, improve writing, and make technical information easier for other teams to understand. |
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