What data is copied

User and groups

✅ Users, groups, and teams from active directories including Jira Service Management agents

✅ Portal-only customer accounts and Atlassian accounts with Customer role assigned

✅ Customer organizations related to selected Jira Service Management projects

✅ Customer organizations that are not related to selected Jira Service Management projects

Project types

✅ Company-managed projects

Jira software and business projects that are team-managed:

✅ Any related: Work items, Entities, Configurations

✅ Any project references within company-managed projects

✅ Archived projects

✅ Jira Service Management team-managed projects

✅ Jira Product Discovery projects

Project data

Workflow functions:

✅ Validator: Permission, Required field, Field changed

✅ Condition

✅ Post function

✅ Post function: Delegating

✅ Assign to current user, Assign to reporter, Assign to lead

✅ Links to Jira work items, Confluence pages, and Web pages.

✅ Project avatars

✅ Custom work type icons

✅ Custom field language translations for CustomFields, Priority & IssueType

Workflow functions:

✅ Condition: Subtask blocking, InAnyProjectRoleCondition, UserInAnyGroupCondition

✅ Post function: Clear field value, Copy value from other field, Update work item custom field

✅ Notification schemes (Supported for team-managed projects and for company-managed projects, projects added to the default schemes in cloud)

❌ Only Config related to custom created events doesn’t get migrated

❌ Automation flows (including project-level automation flows). More about import and export Jira automation flows

✅ Mail handlers (Reauthorisation will be required at destination)

✅ Project Shortcuts

✅ Notification Preferences

❌ Remote link histories

Jira project data

✅ Project details:
Name, Key, Project type, Project category, Description, Project lead, and Default assignee

✅ Project roles

✅ Work types

✅ Work type scheme

✅ Workflow scheme

✅ Field configuration scheme

✅ Workflows (links to the migrated workflow scheme with status and transitions)

✅ Screens

✅ Screen schemes

✅ Status category

✅ Permission schemes

✅ Work item security:
Level, Scheme, and Permission

✅ Work item rank

✅ Epics (epic link):
Epic name, Epic color, Epic status, and Work item rank

✅ Original Estimate

✅ Remaining Estimate

✅ Flagged

✅ Components

✅ Environment

✅ Sprints

✅ Versions:
Affects versions, and Fix versions

✅ Admin web-hooks

✅ Jira Favourites for Dashboards, Projects, Issues & Plans (not supported for Boards and Filters)

❌ Release notes / related work – Project version

❌ Workflow UI Diagram Positioning

❌ Workflows and permission schemes (that are not linked to any project won't be migrated)

Jira Service Management project data

✅ Queues

✅ Request types

✅ Request type groups

✅ Customer organizations

✅ Customer organization user association

✅ SLA calendars

✅ SLA Time Metric configuration

✅ Approvals

✅ Customer notifications

✅ Reports

✅ CSAT setting

✅ CSAT comment

✅ Portal settings

✅ Language support

✅ Features

✅ Knowledge bases

✅ Help center login message

✅ Help center site-wide announcement

✅ Customized look and feel for help center

✅ Help center home page layout

✅ Virtual service agent intents

✅ Virtual service agent standard flows

✅ Virtual service agent settings and channels

✅ Assets Not available in Atlassian Government Cloud migrations.

✅ Widget

✅ Incident management space settings

✅ Change management space settings

❌ Virtual service agent conversations

❌ Jira automation

✅ Project Forms

❌ Email settings

❌ Services

❌ External resources

❌ Work item collector

❌ Versions

Work item data

✅ Summary

✅ Description

✅ Work type

✅ Status

✅ Priority

✅ Resolution

✅ Labels

✅ Reporter

✅ Assignee

✅ Due date

✅ Subtasks

✅ Some custom fields:
Text, Date, Number, Time, Labels, URL, Select list (single choice), Select list (multiple choice), Select list (cascading), Checkbox, Radio button, User picker (single, multiple), Single and multi-version picker, Group custom fields, Multi-line text, Date of first response, and Environment

✅ @mentions

✅ Watchers and votes

✅ Work item links (including link types)

✅ Attachments (media, files)

✅ Comments

✅ Comments with security

✅ Story points

✅ Time spent

✅ Work item history

✅ Work item work log

❌ Some custom fields:
Project picker, Affected services, Responders

❌ Comment reactions

❌ Redirection of moved work items won’t work for migrated Jira work items

Jira Software Boards

✅ Boards linked to more than one project

✅ Filters linked to more than one project

✅ Filters not linked to any boards

✅ Boards linked to one project only

✅ Boards:
Name, Administrators, Filters and permissions, Share permission, and Location

✅ Advanced board settings:
Column names and status mapping, Swimlanes, Time statistic/estimation, Quick filters, Card colors, and Subquery

✅ Filter Subscriptions

✅ Work Item Navigator Configuration

Entities and permissions

✅ Remote links

✅ Dashboards:

Portal page, portlet configuration, and portal page share permission

❌ JSM dashboard gadgets – Filter counts and Service Project Report

❌ Global permissions

❌ General configuration (e.g., timezone, language)

❌ Boards with non-existent/deleted filters won't be migrated

❌ Confluence links (links in destination site will continue to link to source site)

❌ Personal Settings – General

App

❌ Apps and app data (to migrate app data, contact the respective Marketplace Partner)

Plans in Jira

✅ Persons associated with the teams being migrated

✅ Teams linked to the plans being migrated

❌ Scenarios

❌ Unsaved changes from auto-schedule

❌ Saved views

❌ Plan Lead

Dashboards in Jira

✅ Portal page

✅ Portal page share permission

✅ Portlet configuration (Gadgets)

Supported: Activity Stream, Assigned To Me, Average Age Chart, Average Number of Times in Status, Average Time in Status, Created vs Resolved Chart, Days Remaining in Sprint Gadget, Filter Results, Introduction, Issue Statistics, Issues in Progress, Jira Issue Calendar, Pie Chart, Quick Links, Recently Created Chart, Resolution Time, Sprint Burndown Gadget, Sprint Health Gadget, Starred filters (Favourite Filter), Time Since Chart, Time to First Response, Two Dimensional Filter Statistics Gadget, Voted Issues, Wallboard Spacer Gadget, Watched Issues, Workload Pie Chart, Heat Map, Jira Road Map, Labels Gadget, Projects

Not Supported: Filter Counts (JSM), Service Project Report (JSM), Bubble Chart

Jira Product Discovery data

✅ Space details:
Name, Key, Space type, Space category, Description, Space owner, and Default assignee

✅ Access level

✅ Users and groups

✅ Work types and workflows

✅ Idea including description, linked items, attachments, pinned fields

✅ System fields:
Summary, Assignee, Created, Creator, Delivery progress, Delivery status, Key, Labels, Linked items, Reporter, Status, Type, Updates

✅ Custom fields:
Checkbox, Connection, Date, Hyperlink, Multi-select, Number, People, Rating, Select, Short text, Slider, Formula

❌ Views (only one list view is transferred with all the ideas)

❌ Idea insights

❌ Roadmaps

❌ System fields:
Atlassian project, Atlassian project status, Goals, Insights, Team

❌Custom fields:
Reactions, Votes

✅ Users and groups

❌ Any permissions settings (space or page) associated with groups will be lost during import unless a group with the same name already exists in the destination site.

To maintain your groups' permissions settings, make sure all your groups have a corresponding group with the same name that already exists in the destination site before importing the space. An easy way to do this is to first import users and groups, then import any spaces. 

Space types (if selected)

✅ Active spaces

✅ Personal spaces

✅ Archived spaces

Confluence space data

✅ Space details:
Space logo, Name, Key, Categories, and Description

❌ Sidebar settings

❌ Content status settings

✅ Space permissions

✅ Look and feel:
Themes, Space templates, Page layout (header and footer), and PDF export customizations

✅ Pages & blogs (including archived items and items in the trash)

❌ Analytics data

✅ Space shortcuts

❌ Related pages settings

✅ Whiteboards

✅ Databases

✅ Folders

✅ Smartlinks

✅ Team Calendars

❌ Space Automation Flows

Page/blog data

✅ Title

✅ Content (including history)

✅ Labels

✅ Comments (including history)

✅ Attachments (including history)

✅ Likes

✅ Page restrictions

✅ Links are migrated, but some links in destination site will continue to link to source site

✅ Default page statuses

✅ Stock Unsplash images in headers

✅ Watched pages

✅ Threaded comments

❌ Analytics data

❌ Reactions

❌ Custom uploaded images in headers

❌ Custom emojis (page and in title)

❌ Public links (these will need to be newly generated)

Entities and permissions

Site level settings:

Configuration:

✅ Shortcut links, Global templates, and Code macro Settings

❌ General configuration (e.g., timezone, language), Further configuration, Languages

Security:

✅ Global permissions, and Default space permissions

❌ Security configuration

Look and Feel:

✅ Header and footer

❌ Themes, Colour scheme, Site logo and favicon, and Default space logo

Administration:

✅ Application navigator

❌ Application links, Audit Log

❌ Confluence Administration automation flows

User profiles

❌ User avatars (users will need to update their avatars after data copy)

❌ Passwords (unless you've set up SSO, users will need to reset their passwords after data copy)

Apps

❌ Apps and app data stored with the vendor (to copy app data, contact the respective Marketplace Partner)