New to administering Atlassian cloud products? Learn about Atlassian organizations and what it means to be an organization admin.
Managing products from an organization? Learn what's available to organization admins.
Need to control change in cloud? Test and manage product changes for Jira and Confluence Cloud.
Need to integrate your Atlassian products? Use application tunnels to connect your organization to the products in your network.
Are users signing up for products you don’t know about? Learn how to control the cost and security of your product footprint.
Adding or reorganizing teams? Move projects, spaces, users, and other data from one instance of a product to another
Understand more about our artificial intelligence features and determine if AI is right for your organization
Enable HIPAA compliance for eligible Atlassian products and protect your sensitive data.
Enterprise-grade scale, security, and governance controls for Jira Software, Confluence, and Jira Service Management
Stay on top of users and data across your organization with all the reports and tracking options we offer.
When reviewing your list of Discovered products, we recommend that you contact the admins of these products to get additional details about whether the product is still in use and the kind of data it contains.
If you have an Enterprise plan, you can prevent users from signing up for new products. When you do so, we prompt users to create a request with details about how they plan to use the product. Learn more about product requests
1. Contact admins of discovered products
When you contact admins, you may encounter one of the following situations:
You find out the employee is currently using the product with their team. You can have a further discussion about the kind of data the product contains. You may allow them to keep using the product or ask that they consolidate its data with a product you already administer.
The employee responds that they forgot that the product exists or that they're no longer actively using the product. You can ask them to delete the product or make you an organization admin so you can delete it.
The employee may not respond, which means that you’ll need to spend more time tracking down their team or manager. If you don’t hear anything, it’s possible that the employee has left the company. If so, you can reactivate and take over their Atlassian account.
To take over a user’s account:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Directory > Managed accounts.
Select the user that is administering the discovered product.
If you need to reactive their account, click Reactivate account from the user’s account page.
When the account is reactivated, select Reset Password.
Access their email and log in with the new credentials.
2. Determine the best option for a discovered product
You have the following options for discovered products. What you decide to do depends on your organization and how you want to manage products. Most of these options require you to be an organization admin.
Do nothing and allow products to remain separate
Depending on your company size or how employees are using the product, you may decide to do nothing about a discovered product. If you chose this option, these products will remain in the Discovered products list, and users will continue managing them separately.
Allow users to keep using products after you transfer them
If you prefer to manage all products from the same place, transfer the product to your company’s organization. After the transfer, you can give its users a product admin role so that they can continue to manage the product. Learn more about how to transfer products and the transfer checklist
Transferring products won’t work in the improved user management experience.
From your organization at admin.atlassian.com, if the Users list and Groups list are under the Directory tab, you have the improved user management experience and transferring products is disabled. Contact Support to transfer your products to another organization.
Ask users to start using products that already exist
Your users may not be aware that your organization has already set up products that meet their needs. To avoid duplicate costs, you may want employees to use products that already exist within your organization. This may require you to grant them access to products that already exist.
Delete the product to remove it from the discovered products
If you determine that a product isn’t useful, you can permanently delete it. To delete the product, you need to cancel its subscription:
To cancel subscriptions for an entire site, go to the Manage subscriptions page for the product. Select Cancel subscriptions and follow the prompts on the screen to cancel subscriptions for the entire site.
To cancel the subscription for a single product, select > Delete.
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