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What are my options for discovered products?

When reviewing your list of Discovered products, we recommend that you contact the admins of these products to get additional details about whether the product is still in use and the kind of data it contains.

If you have an Enterprise plan, you can prevent users from signing up for new products. When you do so, we prompt users to create a request with details about how they plan to use the product. Learn more about product requests

1. Contact admins of discovered products

When you contact admins, you may encounter one of the following situations:

  • You find out the employee is currently using the product with their team. You can have a further discussion about the kind of data the product contains. You may allow them to keep using the product or ask that they consolidate its data with a product you already administer.

  • The employee responds that they forgot that the product exists or that they're no longer actively using the product. You can ask them to delete the product or make you an organization admin so you can delete it.

  • The employee may not respond, which means that you’ll need to spend more time tracking down their team or manager. If you don’t hear anything, it’s possible that the employee has left the company. If so, you can reactivate and take over their Atlassian account.

To take over a user’s account:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Directory > Managed accounts.

  3. Select the user that is administering the discovered product.

  4. If you need to reactive their account, click Reactivate account from the user’s account page.

  5. When the account is reactivated, select Reset Password.

  6. Access their email and log in with the new credentials.

2. Determine the best option for a discovered product

You have the following options for discovered products. What you decide to do depends on your organization and how you want to manage products. Most of these options require you to be an organization admin.

Do nothing and allow products to remain separate

Depending on your company size or how employees are using the product, you may decide to do nothing about a discovered product. If you chose this option, these products will remain in the Discovered products list, and users will continue managing them separately.

Allow users to keep using products after you transfer them

If you prefer to manage all products from the same place, transfer the product to your company’s organization. After the transfer, you can give its users a product admin role so that they can continue to manage the product. Learn more about how to transfer products and the transfer checklist

Transferring products won’t work in the improved user management experience.

From your organization at admin.atlassian.com, if the Users list and Groups list are under the Directory tab, you have the improved user management experience and transferring products is disabled. Contact Support to transfer your products to another organization.

Ask users to start using products that already exist

Your users may not be aware that your organization has already set up products that meet their needs. To avoid duplicate costs, you may want employees to use products that already exist within your organization. This may require you to grant them access to products that already exist.

If they don’t want to lose the Jira issues or Confluence spaces they were already using, you can import issues and individual spaces to your existing products.

Delete the product to remove it from the discovered products

If you determine that a product isn’t useful, you can permanently delete it. To delete the product, you need to cancel its subscription:

  • To cancel subscriptions for an entire site, go to the Manage subscriptions page for the product. Select Cancel subscriptions and follow the prompts on the screen to cancel subscriptions for the entire site.

  • To cancel the subscription for a single product, select > Delete.

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