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What are my options for discovered products?

When reviewing your list of Discovered products, we recommend that you contact the admins of these products to get additional details about whether the product is still in use and the kind of data it contains.

If you have Jira, Confluence, or Jira Service Management Enterprise plans, you can prevent users from signing up for new products. When you do so, we prompt users to create a request with details about how they plan to use the product. Learn more about product requests

Join the product as an admin

When you need to see the products managed accounts use outside of your organization, you can join discovered products as an admin. When you become an organization admin for a product, you’re able to manage any other products under the same organization. You’ll also receive access to billing details for the organization. We suggest reaching out to the admin of that product to combine the data with a product you already manage before deleting it.

To make yourself an admin of the discovered product:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Security > Discovered products.

  3. Select ••• > Join as admin.

If your managed accounts are removed as organization admins, the product will remain as a Discovered product and you won’t see any contact information under Organization admins. You won’t be able to Join as admin and Contact admins for the product.

Talk to the admins of products

When you contact admins, you may encounter one of the following situations:

  • You find out the admin is currently using the product with their team. You can have a further discussion about the kind of data the product contains. You may allow them to keep using the product or ask that they consolidate its data with a product you already administer.

  • The employee responds that they forgot that the product exists or that they're no longer actively using the product. You can ask them to delete the product or make you an organization admin so you can delete it.

  • The employee may not respond, which means that you’ll need to spend more time tracking down their team or manager. If you don’t hear anything, it’s possible that the employee has left the company. If so, you can reactivate and take over their Atlassian account.

Decide what to do about the product

You have the following options for discovered products. What you decide to do depends on your organization and how you want to manage products. Most of these options require you to be an organization admin.

Delete the product

You may decide to join a discovered product and see how the employee is using the product. If you choose this option, you can manage any other products under the same organization, and delete products to consolidate. You may want to let the employee consolidate their data with a product you already administer before deleting the discovered product.

If you determine that a product isn’t useful, you can permanently delete it. To delete the product, you need to cancel its subscription:

  • Open the organization you want to cancel, go to the Billing page for the organization and select Manage for each product.

  • In the Subscription details page, select the ••• and select Cancel subscription. Follow the prompts on the screen to cancel subscriptions for the product.

Do nothing and allow products to remain separate

Depending on your company size or how employees are using the product, you may decide to do nothing about a discovered product. If you chose this option, these products will remain in the Discovered products list, and users will continue managing them separately.

Allow users to keep using products after you transfer them

If you prefer to manage all products from the same place, transfer the product to your company’s organization. After the transfer, you can give its users a product admin role so that they can continue to manage the product. Learn more about how to transfer products and the transfer checklist

Transferring products won’t work in the improved user management experience.

From your organization at admin.atlassian.com, if the Users list and Groups list are under the Directory tab, you have the improved user management experience and transferring products is disabled. Contact Support to transfer your products to another organization.

Ask users to start using products that already exist

Your users may not be aware that your organization has already set up products that meet their needs. To avoid duplicate costs, you may want employees to use products that already exist within your organization. This may require you to grant them access to products that already exist.

If they don’t want to lose the Jira issues or Confluence spaces they were already using, you can import issues and individual spaces to your existing products.

Additional Help