What data is backed up and restored

Users and groups

NA

Space types: Active spaces, Personal spaces and Archived spaces

NA

✅ Space data:

• Space details: Space logo, Name, Key, Categories, and Description

• Sidebar settings, Content status settings, Space permissions

• Look and feel: Themes, Space templates, Page layout (header and footer), and PDF export customizations

• Pages & blogs (including archived items and items in the trash)

• Folders, Whiteboards, Databases and Team Calendars

❌ Analytics data

❌ Space shortcuts

❌ Related pages settings

✅ Page/blog data :

• Title, Content (including history), Labels, Page restrictions

• Comments (including history), Attachments (including history), Likes

• Embedded content created with Remix with Rovo

❌ Analytics data

❌ Reactions

❌ Custom emojis (page and in title)

❌ Public links (these will need to be newly generated)

✅ Settings and permissions :

Site level settings:

• Configuration: General configuration (e.g., timezone, language), Further configuration, Languages, Shortcut links, Global templates, and Code macro administration

• Security: Security configuration, Global permissions, and Default space permissions

• Look and Feel: Themes, Colour scheme, Site logo and favicon, Header and footer, and Default space logo

• Administration: Audit log, Application links, and Application navigator

❌ User avatars (users will need to update their avatars after data copy)

❌ Passwords (unless you've set up SSO, users will need to reset their passwords after data copy)

✅ Jira Software boards

NA

✅ Settings and permissions

NA

✅ Plans in Jira

NA

✅ Users and groups : Users and groups from active directories including Jira Service Management agents

Portal-only customer accounts and Atlassian accounts with Customer role assigned

Customer organizations related to selected Jira Service Management projects

NA

✅ Project types :

• Company-managed projects

• Jira software and business projects that are team-managed:

  • Any related: Work items, Entities, Configurations

  • Any project references within company-managed projects

• Archived projects

• Jira Service Management team-managed projects

❌ Jira Product Discovery projects

✅ Project data:

• Project Details Page : Project details: Name, Key, Project type, Project category, Description, Project lead, and Default assignee

• Project Features, Project roles, Work types, Work type scheme

• Workflow scheme, Field configuration scheme, Workflows (links to the migrated workflow scheme with status and transitions)

• Screens, Screen schemes, Screen Tabs, Screen Tab Fields

• Status category

• Permission scheme

• Project avatars, Custom work type icons, Custom field language translations

• Comment Reactions

• Advanced Roadmaps

• Automation flows (including project-level automation flows). More about import and export Jira automation flows

❌ Product access settings

❌ Application links

❌ Jira Audit Log

❌ Goals

❌ Email settings (channel authentication; restored external email addresses won’t be in a connected state won't be in a connected state and will require deletion and re-addition to use it in restored space)

❌ Customer Notification Logs

✅ Issues data:

• Issues, Issue Attachments, Issue Comments, Issue Fields, Issue Field Configurations, Issue Field Configuration Schemes, Issue Link Types, Issue Priorities, Issue Remote Links, Issue Resolutions, Issue Security Schemes, Issue Types, Issue Type Schemes, Issue Votes, Issue Watchers, Issue Worklogs, Issue Forms, Issue Linking, Priority Scheme

 NA

✅ Boards: Boards linked to more than one project

Filters linked to more than one project

Filters not linked to any boards

Boards linked to one project only

Boards:
Name, Administrators, Filters and permissions, Share permission, and Location

Advanced board settings:
Column names and status mapping, Swimlanes, Time statistic/estimation, Quick filters, Card colors, and Subquery

 NA

✅ Project data:

• CSAT setting, CSAT comment

• Customer organizations, Customer organization user association

• Portal settings

• Queues

• Reports

• Request types, Request type groups

• SLA calendars, SLA Time Metric configuration

• Work item data

❌ Features

❌ Language support

❌ Customer notifications

❌ Raw incoming emails

✅ Forms

Form configuration & data

NA

✅ Workflows

Approvals

 NA

✅ Knowledge management

❌ Knowledge bases

✅ Help center

• Customized look and feel (such as help center logo, banner logo),

• Home page layout

• login message, site-wide announcement, landing pages,

• topics, layouts, multi-Help Centers,

• Project mapping

NA

✅ Virtual Service Agent

• Virtual service agent conversations

• Virtual service agent intents

• Virtual service agent settings and channels

• Virtual service agent standard flows

 NA

✅ Assets

• Full workspace

After unit activation, Assets is treated as a unit-scoped platform app. If multiple sites in the unit have Assets, the backup includes only the Assets linked to the app being backed up.

❌ Assets Smartlinks List View (Confluence)

❌ Data Manager

❌ Import History

❌ Services Schema

✅ IT operations

• Change Management

• Incident Management

❌ Change window settings

❌ AI Assessment configurations and results

❌ Alerts, On-call schedules

❌ AIOps

❌ Stakeholder Comms

❌ Chat

❌ Widgets