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What are sandboxes?

A sandbox is an isolated environment where you can test and experiment with products before making changes in production. Using your organization's sandboxes, you can create instances that mirror your products.

You can also use sandboxes to test new features, onboard and train new users, and evaluate new apps, without impacting the production environment.

This feature is available for Jira Software, Jira Service Management, and Confluence with Premium and Enterprise plans, as well as Jira Work Management with Premium plans.

There is no difference in performance, speed, and security between the production environment and its sandbox.

Sandbox URL

Your sandbox URL is created based on the production site URL. For example, if your production site URL is acme.atlassian.net, your sandbox site URL could be acme-sandbox-123.atlassian.net. Learn how to change your product and site URL

Number of sandboxes

You can create one sandbox for each product. For example, if you have a Jira Software production environment, you can only create one Jira Software sandbox.

User Limits

Sandboxes have the same user limits as their linked production environments.

Performance and data retention limitations

Because your sandbox is not a production environment, we don’t guarantee sandbox data retention if it is destroyed. Your sandbox will not be covered by the SLAs that cover products. For these reasons, we recommend not using a sandbox as the sole location of your data.

Use sandbox to test migration

While the sandboxes are primarily used to test Atlassian product changes, you can also create a sandbox to test a migration from server to cloud. Sandboxes can be easily deleted and recreated, and any change made within a sandbox won’t affect production.

To test a migration using a sandbox use the Jira Cloud Migration Assistant or Confluence Cloud Migration Assistant.

We recommend that if you want to test your server import multiple times, delete and recreate your sandbox. We don’t recommend testing multiple import files at the same time, as it's likely to not work.

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