• Products
  • Documentation
  • Resources

Remove or deactivate a custom domain

This is feature is only available to participants of our Early Access Program. You will be able to add custom domains for Jira family products throughout the EAP. Custom domains for Jira Service Management Agent Portal will be generally available.

In the meantime you can still change the subdomain of your product URL. Learn how to update a product URL to a new Atlassian URL

A custom domain provides a branded, easy-to-remember URL to access Atlassian products. If you want to revert back to using the default product URL, you can deactivate or remove the custom domain.

Deactivate a custom domain

If you’re having trouble with your custom domain, it can be useful to deactivate it while you troubleshoot the problem. You need to be an Organization admin to do this.

Who can do this?

  • Organization admins

To deactivate a custom domain:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Products > Product URLs.

  3. Select the Custom domains tab.

  4. For the domain you want to deactivate, select More Actions () > Deactivate domain.

The domain will appear with a status of ‘Inactive’ in the list. Any requests will fall back to the default product URL.

Remove a custom domain

If you no longer want to use a custom domain, you can remove it. We don’t redirect removed domains, so people will need to use the atlassian.net URL to access the product. You may want to make a note of the DNS records so you can also remove them from your DNS provider, if appropriate.

Who can do this?

  • Organization admins

To remove a custom domain:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Products > Product URLs.

  3. Select the Custom domains tab.

  4. For the domain you want to remove, select More Actions () > Remove.

Removing the domain may take a few minutes. It will appear in the list with the status ‘Deleting’ until the process is complete. Once that’s done, you can remove the records from your DNS provider if you don’t plan to reuse the domain.

Having issues removing your domain? Troubleshoot custom domain problems

Additional Help