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Remove or deactivate a custom domain

Custom domains are available with a Jira Premium, Confluence Premium, or a Jira Service Management Standard plan. Confluence, which is in our early access program, may not be available to your organization yet.

A custom domain provides a branded, easy-to-remember URL to access Atlassian products. If you want to revert back to using the default product URL, you can deactivate or remove the custom domain.

Deactivate a custom domain

If you’re having trouble with your custom domain, it can be useful to deactivate it while you troubleshoot the problem. You need to be an Organization admin to do this.

Deactivating your custom domains will not break the link. Instead, all custom domains will redirect to the original URL.

Who can do this?

  • Organization admins

To deactivate a custom domain:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Products > Product URLs.

  3. Select the Custom domains tab.

  4. For the domain you want to deactivate, select More Actions () > Deactivate domain.

The domain will appear with a status of ‘Inactive’ in the list. Any requests will fall back to the default product URL.

Remove a custom domain

If you no longer want to use a custom domain, you can remove it. We don’t redirect removed domains, so people will need to use the atlassian.net URL to access the product. If appropriate, you may want to note the DNS records so you can also remove them from your DNS provider.

Who can do this?

  • Organization admins

To remove a custom domain:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Products > Product URLs.

  3. Select the Custom domains tab.

  4. For the domain you want to remove, select More Actions () > Remove.

Removing the domain may take a few minutes. It will appear in the list with the status ‘Deleting’ until the process is complete. Once that’s done, you can remove the records from your DNS provider if you don’t plan to reuse the domain.

Having issues removing your domain? Troubleshoot custom domain problems

Still need help?

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