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New to administering Atlassian cloud products? Learn about Atlassian organizations and what it means to be an organization admin.
Remove or deactivate a custom domain
This feature is in beta, and is rolling out to organizations gradually.
At this stage you can only add a custom domain to the Jira Service Management help center. We plan to add other products in future, but in the meantime you can still change the subdomain of your product URL. Learn how to change a product URL subdomain
A custom domain provides a branded, easy-to-remember URL to access Atlassian products. If you want to revert back to using the default product URL, you can deactivate or remove the custom domain.
Deactivate a custom domain
If you’re having trouble with your custom domain, it can be useful to deactivate it while you troubleshoot the problem.
Who can do this?
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To deactivate a custom domain:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Products > Product URLs.
Select the Custom domains tab.
For the domain you want to deactivate, select More Actions () > Deactivate domain.
The domain will appear with a status of Inactive in the list. Any requests will fall back to the default product URL.
Remove a custom domain
If you no longer want to use a custom domain, you can remove it. We don’t redirect removed domains, so people will need to use the atlassian.net URL to access the product. You may want to make a note of the DNS records so you can also remove them from your DNS provider, if appropriate.
Who can do this?
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To remove a custom domain:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Products > Product URLs.
Select the Custom domains tab.
For the domain you want to remove, select More Actions () > Remove.
It can take a few minutes to remove the domain. Any people currently accessing the product will still be able to access, they’ll just hit the default URL on the next request.
It will appear in the list with the status Inactive until the process is complete. Once that’s done, you can remove the records from your DNS provider if you don’t plan to reuse the domain.
Having issues removing your domain? Troubleshoot custom domain problems
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