Onboarding to the Atlassian Isolated Cloud
In order for Atlassian to create the new Isolated Cloud environment and provision the required sites, we need the following information:
Field | Description | Example | Required? |
|---|---|---|---|
CMK (Customer-Managed Keys) | |||
AWS Account ID | 12-digit AWS account used for KMS keys |
| Only if the CMK encryption add-on is bought alongside Isolated Cloud |
KMS Key ARN(s) | ARN(s) of CMK(s) with encrypt/decrypt permissions for Atlassian |
Learn more about how toSet up your AWS account and create a KMS key policy | |
Other data | |||
Apps to provision | Select Atlassian products for your Isolated Cloud site. See supported list. | Learn more aboutApps and features available for Atlassian Isolated Cloud | Required |
Site name | Subdomain for site-based products (e.g., Jira, Confluence) |
| Required |
Organization name | Company anme for the Isolated Cloud org It must be new org, we can’t reuse existing the Commercial Cloud org) |
| Required |
Org admin email | Primary administrator contact for the org |
| Required |
Billing admin email | Billing contact (if different from org admin) |
| Optional |
Domain(s) for Email/SSO | Email/SSO domain(s) for user identities |
| Required |
AWS region | Region to host your data; default is us-east-1 | Default: We support all AWS regions where Atlassian has infrastructure presence. | Required |
Number of users | Expected number of paid enabled users | 50,000 | Required |
Creating a new site on the existing Isolated Cloud environment
If you’ve already created an IC environment, but would like Atlassian to provision a new site in it, follow the steps below to submit a support ticket with the required information.
If your Isolated Cloud org was CMK-enabled, the AWS account details that were used to enroll in CMK encryption policy will be used to provision the requested app instances.
Go to Atlassian support, then follow these instructions to submit a request:
Under What can we help you with? select Technical Issues and Bugs.
Under Which product is this for? select Whatever the product is that you have a paid subscription for (e.g. Jira, Confluence, etc.)
Under What is the site URL of your product within your organization enter an existing isolated cloud site URL.
[Optional] Under Include admin or billing/technical/end-customer contact, or additional participants on this ticket enter any relevant contacts from your organization that want to be notified about the request.
Under Summarize your issue enter
Create new site in Isolated Cloud environment with organization ID <Organization ID>. This is a unique identifier assigned to your organization in the Atlassian cloud system.Under What is the impact to your business select a level according to your business needs. For the ticket SLA (time to response), refer to Atlassian Support Offerings.
Under Give us more details provide the following FOUR pieces of information:
Atlassian cloud organization ID: This is a unique identifier assigned to your organization in the Atlassian cloud system. You can retrieve the URL via:
https://admin.example-org.atlassian-isolated.com/o/my-organization-id-xxxxx-xxxxxxx-xxxxxx/overviewName and e-mail address of the organization admin or billing admin.
Isolated Cloud site name(s): Cloud site URL(s), for example,
acme.example-org.atlassian-isolated.net.URL(s) should be unused.Apps that you want to add to the new site, for example: Jira, Confluence, JSM, Guard Premium. List of supported apps: Apps and features available for Atlassian Isolated Cloud
[Optional] Under Your phone number enter any relevant phone number.
Under Which is closest to your normal working hours? select the working hours that fit your business needs.
Select Submit Ticket to create the ticket.
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