Disconnect a product from Rovo

Before you disconnect a product from Rovo, it’s important to know:

• You can choose to hide a product from Search but keep a product connected (this is useful if you need time to adjust permissions in your third-party product, without disconnecting)

• It will take 48 hours to completely disconnect most products. During this time, you won't be able to add a new product connector for that same product (excluding the Custom Website connector).

Hide a product from Rovo Search

If you would like to hide a third-party product from Rovo Search:

1. Go to admin.atlassian.com. Select your organization if you have more than one.

2. Select Settings > Rovo.

3. Under Sites, expand the site, and locate the product you’d like to hide, select the More actions (•••) menu.

4. Select Manage, and toggle off Show results for this <product> in Rovo Search.

5. Select Save.

Disconnect a product

If you no longer want a third-party product connected to Rovo:

1. Go to admin.atlassian.com. Select your organization if you have more than one.

2. Select Settings > Rovo.

3. Under Sites, expand the site, and locate the product you’d like to remove, select the More actions (•••) menu.

4. Select Disconnect, and on the confirmation popup, select Disconnect again.