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descriptionTest changes to your Jira or Confluence products with sandbox environments.


This feature is available for Jira Software, Jira Service Management, and Confluence with Premium and Enterprise plans. Learn more about plans

A sandbox is an isolated environment where you can test and experiment before making changes to production.

Your sandbox URL is created based on your production site URL. For example, if your production site URL is acme.atlassian.net, your sandbox site URL could be acme-sandbox-123.atlassian.netContact us to change your sandbox URL name after creation.

Because your sandbox is not a production environment, your sandbox will not be covered by the SLAs that cover products. We don’t guarantee sandbox performance or data retention if your sandbox is destroyed. For these reasons, we recommend not using a sandbox as the sole location of your data.

Sandboxes have the same user limits as their linked production environments.

Create a sandbox

You can create a sandbox if your production Jira Software, Jira Service Management, or Confluence are on Premium or Enterprise plans. To create a sandbox, you must have organization admin permissions. Once created, all organization admins will have access to your sandbox. You can give site and product admins access to sandboxes the same way you do for products. Learn more about groups and product access

To create a sandbox:

  1. Select the name of your organization at admin.atlassian.com to access your organization Administration overview.

  2. Go to Products > Sandbox.

  3. Select Create sandbox.

  4. Choose a product.

  5. Select Create.

We’ll notify you through your Sandbox page when your sandbox is ready. If you refresh the page while we’re creating your sandbox, your sandbox will continue creating in the background.

Access your sandbox from your products table on the overview page or from the Sandbox page.

Currently, you can only create one sandbox for each linked product. For example, if you have a Jira Software production environment, you can only create one Jira Software sandbox.


Make changes to a sandbox

Make changes to your sandbox the same way you would to your product.

The billing and technical contacts for a sandbox are automatically set to the admin creating the sandbox, so it may not be the same billing and technical contacts for the product. Users can’t access Manage subscriptions from a sandbox.

Copy data to a sandbox

We're currently rolling out the data copy capability for Jira Software, Jira Service Management, and Confluence sandboxes. This allows all organization admins to copy data into a sandbox from within your organization's administration.

To copy data from your production environment to its sandbox:

  1. Select the name of your organization at admin.atlassian.com to access your organization Administration overview.

  2. Go to Products > Sandbox.

  3. Under Actions in the product table, select Copy production data.

To ensure that your production environment and your users are not impacted, we don’t copy webhooks or OAuth tokens. We also disable app links, external email notifications, and integrations with Bitbucket and Slack.

Currently, you can’t copy apps, app data, media attachments, or Jira Service Management features powered by Opsgenie into a sandbox. 

If you have Jira Software and Jira Service Management sandboxes linked through the same URL, data will copy for both Jira sandboxes (excluding features powered by Opsgenie) because they are built on the Jira platform. This could result in incident links not displaying like they would in production.

Users and groups will be copied into the sandbox, but users won’t be added to groups like they are in your production environment. You’ll need to add users to groups for permissions to apply.

If you create a new Jira sandbox, and you already have a Jira sandbox linked through the same URL, your new sandbox will create with your production data.

For products with Enterprise plans, make sure your sandbox and linked production environment are in the same realm. If they are in different realms the data copy process will fail. Learn about data residency for sandboxes

If the data copy capability has not rolled out to your product yet, you can copy existing product data to your sandbox by following our import procedures. For Jira Software and Jira Service Management, see creating a site backup. For Confluence, see import a Confluence space. Currently, data copy is not supported for app data.

Currently, you can’t copy data for Jira Service Management features powered by Opsgenie. These features include all content accessed through the Opsgenie URL, as well as alerts and on-call schedules.

We're working on a more streamlined data copy for sandboxes, and we’d appreciate any feedback on what is important to you with data copy to sandboxes. Leave feedback at sandbox environment for cloud


We don’t recommend using Confluence site import/export or Jira Software CSV import as they have high failure rates for sandboxes.

Add Marketplace and Atlassian apps to a sandbox

You can install apps from the Atlassian Marketplace or through the Manage apps screen from within your Jira or Confluence administration section of your sandbox. All apps are available on a free 30-day trial.

We’ll send you email notifications about your trial period ending. After the 30-day trial, you’ll need to add your payment details to purchase a subscription to keep using the app in your sandbox. Subscriptions for apps in your sandbox are available monthly, and the price for apps is calculated on the number of users with access to your sandbox, not your production environment. Currently, we don’t support annual subscriptions for apps in a sandbox.

All apps and app subscriptions are deleted when your sandbox is deleted. If your production environment is downgraded to a Standard or Free plan, your sandbox will be deleted.


For more details on apps, see Marketplace apps, Managing Confluence apps, and Managing Jira apps.

Delete a sandbox

This will erase all data, configuration, apps, and app licenses. It can’t be undone, but you can create new sandboxes at any time. Deleing your sandbox will not delete your product.

To delete a sandbox:

  1. Select the name of your organization at admin.atlassian.com to access your organization Administration overview.

  2. Go to Products > Sandbox.

  3. Under Actions in the product table, select Delete sandbox.

After you choose to delete your sandbox, we’ll suspend it and keep it for 24 hours in case you need to cancel the deletion. When your sandbox is suspended your users won’t be able to access it.

Your sandbox lifecycle is linked to your product lifecycle, so if your product is destroyed or is no longer on a Premium plan, your sandbox will be destroyed. Sandbox data and configuration can’t be restored after it is deleted.

The Jira Cloud product family is built on top of the Jira platform, for this reason when you delete any Jira sandbox, all Jira sandboxes associated with your site will be deleted.

Cancel a sandbox deletion

You can only cancel a sandbox deletion within 24 hours of choosing to delete it. All data, configuration, apps, and app licenses will remain in your sandbox if you cancel the deletion within 24 hours.

To cancel a sandbox deletion:

  1. Select the name of your organization at admin.atlassian.com to access your organization Administration overview.

  2. Go to Products > Sandbox.

Under Actions in the product table, select Cancel delete.

Manage Jira Cloud sandboxes

Jira family products are built on the same platform. For this reason, when you delete a Jira sandbox you’ll delete all Jira sandboxes associated with your site URL.

When you create your first Jira sandbox from your production environment it will create a sandbox site URL. If you create another Jira sandbox from that same production environment it will be added to the original sandbox site URL.

Jira Service Management sandboxes can be accessed through your Opsgenie URL and your Jira Service Management URL.

Production

Sandbox options

Jira Software with a Premium or Enterprise plan

Create a Jira Software Premium or Enterprise sandbox and you’ll get a Jira Service Management sandbox with Free plan functionality

Jira Service Management with a Premium or Enterprise plan

Create a Jira Service Management Premium or Enterprise sandbox and you’ll get a Jira Software sandbox with Free plan functionality

Jira Software and Jira Service Management, both with Premium or Enterprise plans

Create a Jira Software Premium or Enterprise sandbox or a Jira Service Management Premium or Enterprise sandbox at any time