Jira Service Management capabilities in Teamwork Graph CLI
This page lists the capabilities your AI coding agent has with Jira Service Management (JSM) through Teamwork Graph (TWG) CLI. JSM manages service requests, incidents, queues, and knowledge articles across your organisation — and with TWG CLI, you can query and navigate all of it in plain English from your coding environment.
What your agent can do
Use case | Example prompt |
|---|---|
Find your help centre — Locate help centres in your JSM instance, so you can see what's available to your teams. | "What help centres are available in our JSM instance?" |
Browse portals — Explore available portals (self-service sites where users submit requests) in a help centre, so you can see how your service desks are organised. | "List the portals in our main help centre." |
Find request types — Discover the request types available for submission, so you can understand what users can raise. | "What request types are available in the IT support portal?" |
Search knowledge articles — Query your knowledge base for articles, so you can find answers and documentation quickly. | "Find knowledge articles about password reset in JSM." |
Look up a queue — View tickets and issues in service queues (the prioritised lists agents work from), so you can check workload and status. | "Show me the open tickets in the IT support queue." |
Get service details — Retrieve information about services and their associations, so you can understand what's connected to what. | "What services are linked to the Platform Engineering team in JSM?" |
Check incident status — Monitor incident status and resolution, so you can stay on top of active issues. | "Is there an open incident for the auth service?" |
Find conversations — Access communication history in service desks, so you can review past interactions. | "Show recent conversations in the IT help desk." |
Check automation rules — Review automation configurations in service projects, so you can see what's running automatically. | "What automation rules are set up in our service project?" |
Explore knowledge sources — View knowledge sources (external or linked content repositories) integrated with help centres, so you can see where articles come from. | "What knowledge sources are linked to our help centre?" |
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