Can I update the URL used to access a product?

There are a number of reasons why you may want to update the URL used to access Atlassian products. To make it easier for your team to identify which product instance to use for particular tasks, as a result of a merger or acquisition, or you may want to fully brand your product with your company’s domain.

You can update the URL used to access a product in two ways:

• Update the product URL subdomain.

• Create a custom domain.

Update the product URL subdomain

This is the simplest option. The subdomain is the part of the URL before atlassian.net.

For example, if Acme Corp was acquired by Springfield Limited, you could update the subdomain to reflect the new company name.

To update the product URL subdomain you must be an organization admin.

Limitations

There are some limitations to be aware of:

• You must have at least one Jira or Confluence product with a Standard, Premium, or Enterprise plan in that site.

• You can’t update to a URL that is already in use or was used previously. Because we redirect the old URL, it won’t be available for another site. You’ll need to choose a new, unique URL.

• You can’t update a product URL more than 3 times.

• The update applies to all products in that site. You can’t update the URL for individual products within the same site.

In the example below, you can’t change the product URL for acme-partners because that site has been changed too many times. You can change the product URL for acme-support because it has not been changed previously.

Learn how to update a product URL subdomain

Use a custom domain

If you want to fully brand your product, you can use a domain your company owns. For example, Acme Corp could access their products from the acme.com domain.

To add a custom domain you must:

• be an organization admin

• be able to add records to your DNS provider

• have a paid plan for the product you want to change.

Available products

The Jira family of products (Jira, Jira Work Management, Jira Service Management, and Jira Product Discovery), Jira Service Management help center, and Confluence are generally available to add custom domains.

Limitations

There are some limitations you need to be aware of:

• You can only add a custom domain for Jira family of products, Jira Service Management help center, and Confluence

• Apps and integrations that impact the product may be affected by the change

• The fully qualified domain name must be unique. It can’t be already in use and must be public-facing

• While you can use your own domain, the fully qualified domain name will need to conform to the following pattern <lv2_subdomain>.<lv1_subdomain>.<company_name.top_lv_domain>

• While creating Applinks, use the default URLs of the tenant instead of the Custom Domain URL

• Custom domains from one tenant will not be rendered as a smart link in another tenant

• Cookies set at the root domain will be sent to Atlassian if the browser has them

• The request header size only supports a limit of 7kb

Learn how to add a custom domain

Certificates

When you request a custom domain we create an SSL certificate for that domain name, and for the redirect URL if you added one.

• We require a unique SSL certificate for each fully qualified domain name.

• We create the certificate using AWS services. The Certificate Authority (CA) is amazon.com.

• You can’t bring your own certificate at this time.

• You won’t be able to create or use the custom domain if we detect a valid certificate that was not issued by Atlassian. This includes certificates that use a wildcard or have been revoked. Learn how browsers handle revoked certificates

Impact on email

Adding a custom domain won’t affect the email address used by the product to send or receive emails. Whether you can change the email domain used by a product depends on the product:

• Receive requests from a custom email account (Jira Service Management)

• Send notifications from a custom domain email address (Jira Service Management)

• Send product notifications from a custom email address (DMARC)

• Customize the email domain sending emails (Confluence)

Which approach is right for you?

We’ve summarized the main differences in the table below, to help you decide.