Atlassian 'products’ are now ‘apps’. You may see both terms used across our documentation as we roll out this terminology change. Here’s why we’re making this change
What data is backed up and restored
We’re rolling out a new backup and restore experience for customers on the Enterprise plan through a beta program.
When you back up or restore your data, not all apps and entities are included. The following tables list the app data types that are currently supported and those that aren’t.
✅ Jira issues and field content: System, Custom fields
✅ Board and Sprint data
✅ Users and user group settings
✅ Comments
✅ Media files: Media attachments, Avatars, and Logos (if selected)
✅ Project configuration data: Workflows, Global permissions, Schemes, Screens, Custom field configuration, Issue types, and Board configuration
✅ Advanced Roadmaps
✅ Jira Service Management customers and organizations
✅ Jira Product Discovery (Partially backed up)
✅ Jira Service Management data: Request types, Workflows, Custom fields, SLAs, Queues, Reports, Help centers, Virtual service agents, Forms, Assets Note: Help center data includes layouts, announcements, branding, and portal configurations
❌ Automation rules
❌ Marketplace apps
❌ Jira Service Management data: CSAT settings, Canned responses, External links, Email settings (channels), Language support, Chat, Notification email, Widget, Internal notifications, Operations, Service registry, Knowledge base, Data manager
❌ Jira Service Management data powered by Opsgenie: All content accessed through the Opsgenie URL, as well as alerts and on-call schedules
Confluence data
✅ Users and user group settings
✅ Space types: Active spaces, Personal spaces, and Archived spaces
✅ Space details: Space logo, Name, Key, Categories, and Description
✅ Space data: Sidebar settings, Content status settings, Space permissions, Look and feel, Pages & blogs
Entities and permissions: ✅ Site-level settings: Configuration, Security, Look and feel, and Administration
❌ Space data: Analytics data, Space shortcuts, and Related pages settings
❌ Whiteboards
❌ Databases
❌ Page/blog data: Analytics data, Reactions, Custom uploaded images in headers, Custom emojis (page and in title), and Public links (these will need to be newly generated)
❌ User profiles: User avatars (users will need to update their avatars after data copy), and Passwords
❌ Team calendars
❌Marketplace apps: App and app data stored with the vendor (to copy app data, contact the respective Marketplace partner)