Troubleshoot AI and Rovo
AI is available and automatically activated for all apps on Standard, Premium, and Enterprise plans. Organization admins can manage AI preferences from Apps > AI settings > AI-enabled apps in Atlassian Administration.
AI is not available in Atlassian Government organizations.
Learn what to do if you encounter an error or issue when using AI features. If you continue to have issues using AI and/or Rovo, contact support for assistance.
Atlassian is dedicated to building AI in alignment with our responsible technology principles. Learn more about how we are fulfilling our data security and privacy commitments.
If you have any further questions about feature-level abilities and limitations check out our Transparency Register
Why isn’t Rovo responding?
If Rovo isn’t working on your site, our AI services may be down or having problems. If you receive an error when using Rovo, we recommend waiting and trying again once services are restored.
We provide updates on the health and performance of our cloud services and apps on the Atlassian Status hub.
If you continue to have issues using Rovo, contact support for assistance.
Use and misuse of AI
Tracking your Rovo usage
We do not currently offer a way for you to track Rovo usage, but we are working on adding a dashboard in Atlassian Administration. We will let you know as soon as this is available.
What happens if excessive use is detected?
There is currently no enforcement of Rovo usage limits, but Atlassian reserves the right to enforce limits in the future. However, if we detect that there has been a disproportionate use of Rovo (e.g. if bots or automated systems are detected) that violates our Acceptable Use Policy, then the user will receive an error message stating that excessive use has been detected, and to try again later. We want to ensure optimal performance and fair use across all Atlassian AI users.
Rovo capabilities will continue to function on your site as normal, as long as usage is in accordance with our Acceptable Use Policy.
What happens if a user abuses their AI capabilities?
Abuse and misuse is usage of Rovo in violation of our Acceptable Use Policy, which includes using robots or automated systems to overload our AI service. If misuse of Rovo and/or AI has been detected, AI will be deactivated for your whole site, and AI features will no longer be available.
An admin will be required to contact support in order to have AI activated again for your users.
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