Download your backup

You can download backups locally for Jira and Confluence, as long as the file is under 50GB including attachments.

When you run a backup, we save a copy of your Jira or Confluence product data in Atlassian storage for 14 days. Download your backup locally within this time. In case your data is lost, corrupted, or inaccessible, you can use the downloaded file to restore your product data within 60 days of backup.

Download your backup

To download a backup:

1. Go to admin.atlassian.com. Select your organization if you have more than one.

2. Select Settings > Data management.

3. Select Backup and restore.

4. In the Backup policy table, find the product you want to download the backup for. Select View details.

5. The recent backups for the policy are listed. Select the specific backup you want to download to see the Backup details.

6. Select Prepare download.

7. When the backup is ready for you to download, select Download.

Once the download starts, it’s added to the Downloads table.

View download status and details

To see the status of your download, as well as the download details:

1. Go to admin.atlassian.com. Select your organization if you have more than one.

2. Select Settings > Data management.

3. Select Backup and restore.

4. Select the Downloads tab.

Download statuses

Each download has one of the following statuses:

• PREPARING DOWNLOAD - the download link for the backup file is being prepared

• READY TO DOWNLOAD - the backup file is ready to be downloaded

• UNAVAILABLE - the backup file can’t be downloaded, because the file is either larger than 50GB or older than 60 days

• FAILED TO GENERATE DOWNLOAD - generating the download link for the backup file failed