Understand billing for sandboxes

How you get billed and how you manage subscriptions for your sandbox environment is different from your production environment. This page gives you an overview of the differences.

When you create a sandbox for an Atlassian app, you become the billing and technical contact for the sandbox. The original billing and technical contacts for the app cannot manage subscriptions for a sandbox.

How many sandboxes are included in my plan?

Sandboxes are available only for some Atlassian apps and the number of sandboxes you can create for free depends on your plan. More about sandbox feature availability

Read more about Sandbox limits

What are the user limits for my sandbox

Sandboxes have the same user limits as their linked production environments.

How does billing work for Marketplace apps

Billing for Marketplace apps in you sandbox depends on the subscription and the billing experience of your production environment.

I have a paid subscription in my production environment

If you have a paid subscription for a Marketplace app in your production environment, you can add it to your sandbox for free. If you cancel the subscription or uninstall a Marketplace app in production, we’ll revoke access to that app in sandbox.

I don’t have a paid subscription in my production environment

If you don’t have a paid subscription in your production environment, you can try apps in your sandbox environment for free. After the trial ends, we’ll notify you so you can add your payment details and continue to use the app in your sandbox through a paid subscription.

Note that we offer only monthly subscription to such apps and the bill is calculated based on the number of users who have access to your sandbox. The number of users with access to your production, won’t impact your bills.

If you remove a Marketplace app from your sandbox without cancelling its subscription or stopping the trial, you will still be billed. To avoid billing:

• cancel the subscription before removing an app you subscribed to from the sandbox

• stop the trial before removing an app you are trialing in the sandbox