New to administering Atlassian cloud products? Learn about Atlassian organizations and what it means to be an organization admin.
We use maintenance windows whenever a change, bug fix, or essential maintenance requires some downtime to roll out to your products. Maintenance windows occur daily between 1 am and 3 am in the timezone of the server your product is on.
We aim to keep total weekly downtime to less than 15 minutes, and we only use the maintenance windows when downtime can’t be avoided.
View or change your maintenance window
Your maintenance window is chosen based on the timezone when you sign up.
To view or change your timezone, create a support ticket and let us know your preferred timezone. Contact our support team
Find out about changes to your products
By default, we continuously release changes to Atlassian cloud products so that your organization can get product improvements and new features as soon as they’re available.
To find out about Atlassian changes that might impact your organization or stay up to date on the newest features, check out our Atlassian Cloud release notes blog or use our Product updates feature in your organization administration.
If you want to delay when your products get some changes, or test changes before your production environments get them, we recommend configuring Release tracks. Learn how release tracks work
How we communicate maintenance windows
Regular maintenance windows: We won't send maintenance notifications unless we need to deviate from the regular schedule.
Other types of maintenance: For other required maintenance, like urgent fixes, we'll notify you and other administrators through email or in-product notification.