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Monitor your Enterprise user counts

The user count is the total number of users who have access to at least one product under an Enterprise plan, or have been invited to at least one product under the Enterprise plan, but haven’t accepted yet.

Monitor the user count to know how many users you can still add, whether you’re nearing your user tier limit, or if you've exceeded your user tier limit.

To view the user counts for your Enterprise plans:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Products > User tiers.

  3. Select View to see the user counts for each individual product instance in an Enterprise plan.

If your user count exceeds your user tier limit, you need to upgrade your user tier or lower your user count. Lowering your user count means decreasing the number of users who are granted access to at least one instance of that product type.

To upgrade your user tier, reach out to your customer advocate or send a request via email to sales-ops-support@atlassian.com. If you reach your user tier limit, we’ll also send you an email letting you know.

How user counts differ from billing metrics

User counts can be used to infer future bills and help in capacity planning, but there are not billing metrics. User counts reflect the near real-time number of users, while billing is retroactively calculated over a certain period of time in the past, at an annual cadence. Billing uses the user counts as well as various non-billable exemptions, discounts, or any other contractual exceptions. Learn how Enterprise plans work

Find out who is included in your user count

Viewing the right content?

From your organization at admin.atlassian.com, if the Users list and Groups list are under the Directory tab, view the improved user management content.

A diagram of an new admin.atlassian.com view that shows a new Directory tab instead of Users and Groups

To find out which users are included in the user count for your Enterprise plan you’ll need to export a list of users for each product instance separately.

To export a list of users for a product instance:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Products.

  3. For a product listed as Enterprise, select More actions (…) > Manage users.

  4. From the Users list, select Export users.

  5. From the Export users to CSV screen, select Process access.

  6. Select Download file.

  7. Open the file and find the column for your product instance. It will be called something like <product name> - <URL>. Filter or remove rows all with the value None.

The remaining rows list the users included in your user count for that instance. Repeat this process for all other product instances listed as Enterprise.

Improved user management experience

If you have the improved user management experience you can export a list of all users to find out which users are included in the user count for your Enterprise plan.

To export the list of users in your organization:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Directory > Users.

  3. From the top right, select More actions (…) > Export users.

  4. Select Product access and role.

  5. Select Export users.

  6. Open the file and find the columns for the product instances in this Enterprise plan. The columns will be called something like <product name> - <URL>.

  7. Filter out or remove columns for any product instances that are not part of your Enterprise plan.

  8. Filter out or remove any rows where the user is not listed as a User or Admin in at least one product column. If you have a lot of users, use this formula then remove the rows that return 0: =SUM(COUNTIF(range-in-row,"User"),COUNTIF(range-in-row,"Admin"),COUNTIF(range-in-row,"User,Admin"))

The remaining rows list the users included in your user count for this Enterprise plan.

 

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