What product data is copied

Copy Jira or Confluence data from one instance of your cloud product to another without overwriting any existing data. You can copy data to a new or an existing site within the same organization or in a different organization.

What Jira data is copied and what isn’t

	What is copied	What isn’t copied
Users and groups	Users and groups from active directories including Jira Service Management agents Portal-only customer accounts and Atlassian accounts with Customer role assigned Customer organizations related to selected Jira Service Management projects	Customer organizations that are not related to selected Jira Service Management projects
Project types	Company-managed projects Jira software and business projects that are team-managed Any related issues, entities, and configurations Any project references within company-managed projects Archived projects Jira Service Management team-managed projects
Project data	Workflow functions Validator: permission, required field, field changed Condition: permission, allow only reporter, user in group, user in project role, field value Post function: update resolution field, update issue field assign to current user assign to reporter assign to lead Links to Jira issues, Confluence pages, and web pages. Project avatars Custom issue type icons	Custom field language translations Workflow functions Condition: subtask blocking Post function: clear field value, copy value from other field, delegating, update issue custom field Notification schemes (Supported for team-managed projects only. For company-managed projects, projects added to the default schemes in cloud) Automation rules (including project-level automation rules). More about import and export Jira automation rules Mail handlers Remote link histories
Jira project data	Project details: Name Key Project type Project category Description Project lead Default assignee Project roles Issue types Issue type scheme Issue type screen scheme Workflow scheme Field configuration scheme Workflows (links to the migrated workflow scheme with status and transitions) Screens Screen schemes Status category Permission schemes Issue security (level, scheme, permission) Issue rank Epics (epic link) Epic name Epic color Epic status Issue rank Original Estimate Remaining Estimate Flagged Components Environment Sprints Versions (affects versions, fix versions)	Workflows and permission schemes that are not linked to any project won't be migrated
Jira Service Management project data	Queues Request types Request type groups Customer organizations Customer organization user association SLA calendars SLA Time Metric configuration Approvals Customer notifications Reports Forms CSAT setting CSAT comment Portal settings Language support Features Knowledge base settings Help center login message Help center site-wide announcement Customized look and feel for help center Help center home page layout	Assets Jira automation Email settings Services On-call Schedule Change calendar Chat Widget External resources Issue collector Versions People Virtual service agent intents Virtual service agent standard flows Virtual service agent conversations Virtual service agent settings and channels
Issue data	Summary Description Issue type Status Priority Resolution Labels Reporter Assignee Due date Subtasks Some custom fields Text Date Number Time Labels URL Select list (single choice) Select list (multiple choice) Checkbox Radio button User picker (single, multiple) Single and multi-version picker Group custom fields Multi-line text Date of first response Environment @mentions Watchers and votes Issue links (including link types) Attachments (media, files) Comments Comments with security Story points Time spent Issue history Issue work log	Some custom fields Select list (cascading) Project picker Affected services Responders Asset object
Jira Software Boards	Boards linked to more than one project Filters linked to more than one project Filters not linked to any boards Boards linked to one project only Boards Name Administrators Filters and permissions Share permission Location Advanced board settings Column names and status mapping Swimlanes Time statistic/estimation Quick filters Card colors Subquery Boards Shared permission
Entities and permissions	Remote links	Global permissions General configuration (e.g., timezone, language) Dashboards Boards with non-existent/deleted filters won't be migrated Confluence links (links in destination site will continue to link to source site)
Apps	-	Apps and app data. To migrate app data, contact the respective Marketplace Partner.
Plans in Jira		Scenarios Unsaved changes from auto-schedule Saved views

What Confluence data is copied and what isn’t

	What is copied	What isn’t copied
Users and groups	Users and groups	Any permissions settings (space or page) associated with groups will be lost during import unless a group with the same name already exists in the destination site. To maintain your groups' permissions settings, make sure all your groups have a corresponding group with the same name that already exists in the destination site before importing the space. An easy way to do this is to first import users and groups, then import any spaces.
Space types (if selected)	Active spaces Personal spaces Archived spaces	-
Confluence space data	Space details: Space logo Name Key Categories Description Sidebar settings Content status settings Space permissions Look and feel: Themes Space templates Page layout (header and footer) PDF export customizations Pages & blogs (including archived items and items in the trash)	Analytics data Space shortcuts Related pages settings Whiteboards Databases
Page/blog data	Title Content (including history) Labels Restrictions Comments (including history) Attachments (including history) Likes Page restrictions Links are migrated, but some links in destination site will continue to link to source site Default page statuses Stock Unsplash images in headers Watched pages	Analytics data Reactions Custom uploaded images in headers Custom emojis (page and in title) Public links (these will need to be newly generated)
Entities and permissions	-	Site level settings Configuration General configuration (e.g., timezone, language) Further configuration Languages Shortcut links Global templates Code macro administration Security Security configuration Global permissions Default space permissions Look and Feel Themes Colour scheme Site logo and favicon Header and footer Default space logo Administration Audit log Application links Application navigator
User profiles	-	User avatars (users will need to update their avatars after data copy) Passwords (unless you've set up SSO, users will need to reset their passwords after data copy)
Apps	-	Apps and app data stored with the vendor (to copy app data, contact the respective Marketplace Partner) Team Calendars

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