Restore product data from backup

Perform a restore whenever you need to recover lost or damaged data in Jira or Confluence. You can restore backups that were taken within the last 14 days.

Some limitations with restoring data include:

• You can’t restore backups into products that have user-generated data. Make sure that you have a product without data. We recommend restoring backups into a newly provisioned product. For newly provisioned Confluence products, you need to delete the default personal space, too.

• You can only restore backups into products that are available in the same organization.

Restore backups

To restore your backup:

1. Go to admin.atlassian.com. Select your organization if you have more than one.

2. Select Settings > Data management > Backup and restore.

3. From the Restore tab, select the product you want to restore, then select Next.

4. Select the specific backup you want to restore from the list of available backups for the product

5. Review your backup. If the backup includes attachments, select whether you want to restore them, then select Next.

6. Select where to restore the product data. If you don’t see any products, it’s because of two reasons:

   • You can only restore a backup into a product that doesn’t contain any data. Select the Contain data filter and select No.

   • We can restore data to a product that’s on the same shard as the backed-up product. This means that if the backup file and the product to which you’re restoring your data are in different shards, we’ll move the product to the shard where the backup exists. This is an additional step and the data move may take around 30 minutes. You can select and unselect the Show products in the backup’s shard checkbox to see products that are in the same shard. More about how how wemanage backup and restore with sharding

7. Select Next.

8. Validate data by checking if there could be potential problems before and after you restore. Resolve any problems.

9. Review the data to restore, then select Restore. Once the restore starts running, it’s added to the Restore table.

Review product access for restored groups

Product access controls which products your groups and users have access to, with product’s admin access granted separately. We restore product access but we don’t apply it without your confirmation, because it affects billing. More about product access in cloud

To review product access:

1. You’ll see the following notification asking you to review product access.

2. Approve product access.

Grant or revoke access later on

To learn how you can grant or revoke product access later on, see the following page.

Learn how to assign product access