Review product requests

You can find the product requests that your users created from Security > Product requests at admin.atlassian.com.

When reviewing a product request, we recommend that you contact the user to find out more about their request. As you work through the request, you can update its status according to where you are in your process.

When a user first makes a request, it appears in your product requests list with a Needs review status. When you start reviewing the request, you may choose to update the status to Under review so that other admins at your company know that someone is looking at it.

For Jira, Jira Service Management, and Confluence you can update the status to Approved or Denied at any time.

For Trello, you’ll need to update the status to Under review before you can update it to Resolved.

If you choose to approve the request for a Jira, Jira Service Management, and Confluence, we’ll help you add it to your organization. For Trello, you’ll need to buy the product separately and then link Trello to your Atlassian organization.

Contact the requestor of a product

In each product request, the user includes details about why they’re creating the request. Based on the request details, there are a few reasons that you may want to contact the user:

• To learn more about their use case for why they need a new product.

• To let them know that there’s already an instance of the product that will meet their needs.

• To let them know that you will or have started the product they requested.

To contact the user who created the product request:

1. Go to admin.atlassian.com. Select your organization if you have more than one.

2. Select Security > Product requests.

3. Find the product request, and select Review request.

4. From the product request, select Contact user to open an email client with the user’s email address in the To field.

5. Send the user an email with further questions or information.

After you contact the user, their product request will remain in your list in case you need to refer to it again. You’ll need to update the status to Under review, we won’t do this automatically.

Deny a product request

If you decide to reject the product request and determine that you don’t need to contact the user, you can deny the request.

To deny the product request:

1. Go to admin.atlassian.com. Select your organization if you have more than one.

2. Select Security > Product requests.

3. Find the product request, and select Review request in that row.

4. From the product request, select Deny.

We send the user an email letting them know that you denied their request. The request status updates to Denied and moves to the bottom of the table. You can still open the request to see its details and find the user’s email address.

Approve a product request

If you decide that you would like to add the requested product, you can approve the request and add the new product automatically.

You can’t approve requests for Trello yet, but you can update the status to Resolved. We’ll outline how to do this later.

To approve the product request:

1. Go to admin.atlassian.com. Select your organization if you have more than one.

2. Select Security then Product requests.

3. Find the product request, and select Review request.

4. From the product request, select Approve.

5. Read the information and select Next to continue.

6. Choose a name for the new site or workspace. If you would like to add Jira, Jira Service Management, or Confluence to an existing site, see how to add a product to your existing site.

7. Select Accept and add product to finish. We’ll email the requestor to let them know you approved their request.

It can take a few minutes to add your new product. Once you can see the new product, invite the requestor and any other team members that need access.

Resolve a product request for Trello

If you would like to approve a product request for Trello, you’ll need to buy it from trello.com and then link Trello to your Atlassian organization. You can update the request’s status to Resolved.

To resolve the product request:

1. Go to admin.atlassian.com. Select your organization if you have more than one.

2. Select Security > Product requests.

3. Find the product request, and select Review request.

4. From the product request, select Mark as resolved.

We don’t inform the user that you updated the status of their product request. If you’d like to keep them informed, you can send them an email using the Contact user button.