Backup and restore: Frequently asked questions
Backup and restore isn’t available in the Atlassian Government environment.
Using Amazon S3 for storing backups is no longer available, except for customers who've used it in the past.
Which apps can I back up?
You can back up Confluence, Jira, and Jira Service Management. Important entities are backed up. More about what data is backed up and restored
Who can back up and restore?
You need to have organization admin and app admin permissions to backup and restore data.
Can I assign a single app to multiple policies?
No, you can assign only one policy to an app.
Can I run backups daily?
Yes, you can run backups daily. You can schedule them to run automatically.
How long is each backup stored for?
A backup is stored for 30 days in Atlassian-owned storage, after which the backup expires and can’t be restored.
Can we restore into a sandbox?
Yes, any backup can be restored into an empty sandbox.
Can we backup a sandbox?
Yes, we allow backing up of sandboxes to protect your sandbox data.
Can I download the backup into my storage?
No, currently you can’t download a backup into your storage.
Can I selectively restore some data?
You can’t back up specific projects or spaces. All projects and spaces will be included in your backup.
Granular controls on all data types are not available but you can choose to include or exclude personal spaces and attachments when you back up.
Do the backups include all data?
Not all data types are backed up and restored. More about what data is backed up and restored
Can I back up apps encrypted by customer-managed keys?
Yes, we support encryption using customer-managed keys. Read more customer-managed key encryption for backups.
If I have a backup from backup manager, can I restore that backup using Atlassian Backup and Restore?
Yes, you can use both the tools. But if you run backups with both tools at the same time, the backups will fail. Note that you can’t restore backups from backup managers to Atlassian Backup and Restore and vice versa, as they are not compatible.
Can I stop or cancel a backup?
No, you can’t stop or cancel a backup.
Can I deactivate a backup policy?
Removing the schedule from a policy deactivates the policy.
How long do I have to restore a backup?
You can restore backed-up Jira and Confluence app data at any time until the backup expires. You have 30 days from the backup to restore your data from Atlassian storage.
What backups can I restore?
We recommend you restore only complete backups, although incomplete backups can also be restored. Incomplete backups are missing some attachments in Jira or missing some spaces in Confluence. Backups that are in progress, failed, or expired can’t be restored.
Do you support backups of Marketplace apps?
No, Atlassian Backup and Restore doesn’t support backups of Marketplace app data.
What are the limitations of the location where you’re restoring data?
To restore your backup, the app should not contain any user-generated data. It can’t contain active, deleted, or archived content. For newly provisioned Confluence apps, you need to delete the default personal space too.
You can’t restore to an app that has a backup in progress.
You can’t restore to an app that has a restore in progress.
Can sandboxes created for automated restored by used for other purposes?
No. Do not use the sandboxes created for automated restores for other purposes as this interferes with the restore operation.
What is the frequency of automated restore? Does it affect the manual restore?
The frequency of automated restores is generally set to occur on a weekly basis.
Automated restores occur in separate sandbox environments and they don’t impact manual restores.
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