• Products
  • Documentation
  • Resources

Prepare sites for a cloud-to-cloud migration

Before you start a cloud-to-cloud migration, there are a few things you need to do to ensure you and your data are ready to go.

Understand what sites and organizations are in Atlassian

An Atlassian organization is where you find your company-wide admin settings. A site contains a single instance of each Atlassian product you’re using. Your organization contains all your cloud sites and products, and multiple sites can be part of the same organization. Sites also have their own admin settings. Learn more about Atlassian organizations

Understand source and destination sites in cloud-to-cloud migration

In a cloud-to-cloud migration, data is copied from one cloud site, known as the source site, to another cloud site, known as the destination site. The destination site can be a new site or a site with existing data.

Make sure both sites are under the same organization

To perform a cloud-to-cloud migration, the source site and the destination site must be under the same organization. If the sites are under different organizations, you’ll need to transfer one of the sites to the other organization. Learn how to transfer products to another organization

Check your permissions

You need to have organization admin permission or site admin permission for your source site to access the cloud-to-cloud migration feature. To create and run a new migration, you also need to have organization admin permission or site admin permission for your destination site. Learn more about admin permissions

Add Jira products to your destination site

If you’re preparing to perform a cloud-to-cloud migration for Jira, make sure your destination site has the same Jira products as your source site, even if you won’t be migrating data from the other products. This will reduce the chance of your migration failing. If there’s a product you don’t want to use after migrating, set up a free trial for that product, then deactivate the trial after your migration is complete.


If you have Jira Software, Jira Work Management, and Jira Service Management on your source site and you want to migrate data from Jira Software only, you still need to add Jira Work Management and Jira Service Management to your destination site.

Install apps on your destination site

Make sure your destination site has the same user-installed apps as your source site before you run a migration. We don’t migrate app data yet, but this will reduce your chance of encountering any errors. To migrate app data, you’ll need to contact each Marketplace Partner directly.

Understand what migration means for billing

Depending on the number of users you intend to migrate and the subscription plans your source and destination sites are currently on, your billing and experience in the destination site may be affected by a migration. Use the table below to understand what these changes might be. Explore Jira Cloud plans

Plan on source site

Plan on destination site




No change



You’ll be billed on your destination site for the additional users that have been added to groups after your migration.

You won’t be billed on your source site.



You'll be able to migrate all your users, but you won’t be able to add them to groups. You’ll need to upgrade your destination site to a paid plan to do so.

You’ll continue to be billed on your source site.



You'll continue to be billed on both sites. On your destination site, you’ll be billed for the additional users that have been added to groups after your migration.

If you don’t want to keep your source site after migrating, we can help you transfer credits from your source site to your destination site. Contact our customer advocates to help you with billing

Remember to downgrade your source site to a Free plan after migrating.

Ready to migrate?

Find out more about cloud-to-cloud migration for Jira

Last modified on Oct 6, 2021
Cached at 1:42 AM on Oct 16, 2021 |

Additional Help