Documents to help you prepare to migrate your Atlassian server products.
Articles to help assess your migration costs license status.
Learn about migration timelines, roadmaps, app and Atlassian Access with these resources.
Look up resources on Jira and Confluence cloud, data hosting regions, LDAP, and ADFS.
Pre-migration checklists for Jira, Confluence, and Bitbucket.
A collection of topics that help prepare you to migrate your apps to the cloud.
Native tools and resources that will help with your migration.
Documents to help you use Jira Site Import to migrate to cloud.
Documents that walk you through using the Confluence Cloud Migration Assistant to migrate to cloud.
Resources to help get started and testing after you migrate.
Everything you need to know about moving your data from one cloud site to another.
Before you start a cloud-to-cloud migration, there are a few things you need to do to ensure you and your data are ready to go.
Understand what sites and organizations are in Atlassian
An Atlassian organization is where you find your company-wide admin settings. A site contains a single instance of each Atlassian product you’re using. Your organization contains all your cloud sites and products, and multiple sites can be part of the same organization. Sites also have their own admin settings. Learn more about Atlassian organizations
Understand source and destination sites in cloud-to-cloud migration
In a cloud-to-cloud migration, data is copied from one cloud site, known as the source site, to another cloud site, known as the destination site. The destination site can be a new site or a site with existing data.
Make sure both sites are under the same organization
To perform a cloud-to-cloud migration, the source site and the destination site must be under the same organization. If the sites are under different organizations, you’ll need to transfer one of the sites to the other organization. Learn how to transfer products to another organization
Check your permissions
You need to have organization admin permission or site admin permission for your source site to access the cloud-to-cloud migration feature. To create and run a new migration, you also need to have organization admin permission or site admin permission for your destination site. Learn more about admin permissions
Add Jira products to your destination site
If you’re preparing to perform a cloud-to-cloud migration for Jira, make sure your destination site has the same Jira products as your source site, even if you won’t be migrating data from the other products. This will reduce the chance of your migration failing. If there’s a product you don’t want to use after migrating, set up a free trial for that product, then deactivate the trial after your migration is complete.
If you have Jira Software, Jira Work Management, and Jira Service Management on your source site and you want to migrate data from Jira Software only, you still need to add Jira Work Management and Jira Service Management to your destination site.
Install apps on your destination site
Make sure your destination site has the same user-installed apps as your source site before you run a migration. We don’t migrate app data yet, but this will reduce your chance of encountering any errors. To migrate app data, you’ll need to contact each Marketplace Partner directly.
Understand what migration means for billing
Depending on the number of users you intend to migrate and the subscription plans your source and destination sites are currently on, your billing and experience in the destination site may be affected by a migration. Use the table below to understand what these changes might be. Explore Jira Cloud plans
Plan on source site
Plan on destination site
You’ll be billed on your destination site for the additional users that have been added to groups after your migration.
You won’t be billed on your source site.
You'll be able to migrate all your users, but you won’t be able to add them to groups. You’ll need to upgrade your destination site to a paid plan to do so.
You’ll continue to be billed on your source site.
You'll continue to be billed on both sites. On your destination site, you’ll be billed for the additional users that have been added to groups after your migration.
If you don’t want to keep your source site after migrating, we can help you transfer credits from your source site to your destination site. Contact our customer advocates to help you with billing
Remember to downgrade your source site to a Free plan after migrating.
Ready to migrate?
Find out more about cloud-to-cloud migration for Jira
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