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Why is Atlassian Intelligence not responding?

Changes for Atlassian Intelligence across products in Premium and Enterprise plans

Starting May 6, Atlassian Intelligence will be automatically activated for all products in Premium and Enterprise plans. Organization admins can opt out of this change from Settings > Atlassian Intelligence, without affecting any current active products.
After this date, organization admins can activate or deactivate Atlassian Intelligence on specific products at any time through Atlassian Administration.

More about activating Atlassian Intelligence

If Atlassian Intelligence isn’t working on your site, our AI services may be down or having problems. If you receive an error when using AI, we recommend waiting and trying again once services are restored.

We provide updates on the health and performance of our cloud services and products on the Atlassian Status hub.

If you continue to have issues using Atlassian Intelligence, contact support for assistance.

Additional Help