Restore product data from backup

Perform a restore when you want to return data that has been lost or damaged. You can restore Jira Software and Confluence product data that has been backed up in the last 14 days. Learn how create a backup policy and run backups

You can restore a backup once every 7 days. Learn more about restore limitations

Restore your data

To restore from a backup:

1. Go to admin.atlassian.com. Select your organization if you have more than one.

2. Select Settings > Data management.

3. Select Backup and restore.

4. In the Backup policy table, find the policy that includes the product you want to restore. Select View details.

5. The recent backups for the policy are listed. We recommend you restore only COMPLETE backups, although INCOMPLETE backups can also be restored. Choose a backup and select Restore.

6. If the backup includes attachments, choose whether you want to restore the attachments, then select Next.

7. Select where to restore the product data to, then select Next. The destination can't have backup or restore operation already in progress. For Jira, the destination has to be empty. For Confluence, the destination doesn’t have to be empty, but spaces matching the spaces in the backup are skipped.

8. Review the data to restore, then select Restore.

Learn what product data is included in the restore

Restore statuses

Each restore has one of the following statuses:

• IN PROGRESS - the restore is still in progress

• COMPLETE - the restore has finished running, and is complete

• INCOMPLETE - the restore has finished running, and is missing some attachments in the case of Jira, or missing some spaces in the case of Confluence

• FAILED - the restore failed

View restore status and details

To see the if your restore has completed, as well as the restore details:

1. Go to admin.atlassian.com. Select your organization if you have more than one.

2. Select Settings > Data management.

3. Select Backup and restore.

4. Select Restore.