Reconnect Chat after copying Jira Service Management projects
Who can do this?
Organization admins
The chat channels in your Jira Service Management project seamlessly integrate with either Slack or Microsoft Teams, bringing your service project directly to these platforms. When customers seek assistance in chat, your agents can efficiently create issues, respond to inquiries, close requests, and perform various tasks—all without having to exit Slack or Teams. Read more about chat.
What is the problem
If you have Jira Service Management projects on your source site connected to either Slack or Microsoft Teams, it’s important to note that when you copy these projects to your destination, the chat-related connections and settings you configured on your source site will not transfer to the new location.
What is the solution
You need to disconnect chat channels on the source and reconnect them on your destination site.
To disconnect chat from the service projects on your source site:
From your service project, select Project settings, then Channels & self service, then Chat.
On the Slack or Teams tab, select (more menu) > Disconnect this project.
Select Disconnect.
Read more about how to disconnect a channel from Chat
To reconnect chat with Slack or Microsoft Teams in a service project on your destination site:
From your service project, select Project settings, then Channels & self service, then Chat .
Select Add to Slack or Add to Teams
Read more about setting up chat in Microsoft Teams
Read more about setting up chat in Slack and setting up chat in Microsoft Teams
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