We offer multiple plans for Jira products and Confluence that let you choose the right features and functionality for your stage of business. Included as one of these plans is our Enterprise offering, which comes with the highest-level of security, control, and flexibility for your organization. To find out how to get started with an Enterprise plan, fill out our contact form and someone from our team will reach out.
Compare Enterprise with other plans
The Enterprise plan is available for Jira Software, Jira Service Management, and Confluence. When compared to our Standard and Premium plans, how we bill for Enterprise plans works differently.
|Standard / Premium plans||Enterprise plans|
How the plans work
One plan per instance
One plan for each instance of Jira Software, Jira Service Desk, and Confluence
One plan per all instances of an Enterprise product
One plan for all instances of Jira Software Enterprise, one plan for all instances of Jira Service Management Enterprise, and one plan for all instances of Confluence Enterprise
How you pay for users
Per user per plan
Where each plan has one product instance
Per user per plan
Where each plan has all instances of one product
What it means for your bill
If your organization has many products with Standard and Premium plans, you may pay for the same user multiple times
You can add an unlimited number of instances of the same Enterprise product to your organization and only pay once for a user to access multiple instances of the same product
How often you make payments
Monthly or annually
Find your Enterprise plan bill
From admin.atlassian.com, you’re currently unable to find your Enterprise bill. When you go to your organization’s billing pages (Billing > Atlassian Access), you’ll only find your Atlassian Access bill
When you subscribe to Enterprise products, your organization’s technical and billing contacts receive the invoice for your Enterprise bill.
To find your Enterprise bill, reach out to one of these contacts. Go to Billing > Atlassian Access > Billing details for their contact information. You can also reach out to Atlassian for a copy of your bill.
Understand your bills when you have Enterprise products
Your organization will most likely have multiple separate bills. Some of these bills will be part of your sites and others part of your organization.
Where it’s billed
Your Enterprise product is associated with a site, but your bill for that product is associated with your organization.
Your Enterprise bill will include payment for up to 3 plans: your Jira Software Enterprise plan, your Jira Service Management Enterprise plan, and your Confluence Enterprise plan.
Standard and Premium plans
Your site bill will include payment for all Standard and Premium products associated with the site.
If you add an app to your Enterprise product, the app is billed with the site associated with that product, not in your Enterprise bill.
Your site bill will include payment for the app, based on the number of users with access to the Enterprise product.
Users with access to Enterprise products don’t count towards your Atlassian Access bill. All other users with access to your other products do count towards your Access bill.
Example bills for an organization with Enterprise products
Imagine your organization is called Acme Inc. and has 3 sites and an Atlassian Access subscription.
In this example, you have five bills in all: two for the organization and three site bills.
Among your organization’s two bills, you have one for Enterprise products and one for Atlassian Access. Refer to the Enterprise bill, which shows how we charge you once for each user, no matter how many instances of Jira Software Enterprise they access. Same with Confluence Enterprise.
Atlassian Access bill
In this organization, there are 10,000 Enterprise users in all – we’re assuming that the 8,000 Jira Software Enterprise users are part of the 10,000 users with access to Confluence Enterprise. The Atlassian Access bill shows how you’re not charged for these users, only the 2,000 users who don’t access Enterprise products.
This organization has two sites with only Enterprise products. Both site bills list the Enterprise products, but you’re not charged for them in these bills. One of the Enterprise products – noted on the Site bill for acme.atlassian.com – uses an app, which is included in your site bill.
This organization also has a site with one Enterprise product and one Premium product. Unlike the Enterprise product, the Premium product is included in your site bill.
Upgrade or add to an Enterprise plan
There are three ways you may want to upgrade or add to your Enterprise plan.
Change the plan of an existing product to Enterprise
Fill out our contact form and someone from our team will reach out. After upgrading, you’ll receive an updated Enterprise bill and a new site bill.
Add a new product to your Enterprise plan
When you have at least one product on an Enterprise plan, you can add a new instance of that product to the same plan. Go to admin.atlassian.com to add a new product to a new site. You’ll see Enterprise above the product, indicating that it will be added to your current plan.
After upgrading, you’ll receive an updated Enterprise bill and only a new site bill in you have installed apps.
Go up a user tier for Enterprise products
We regularly review the number of users with access to your Enterprise products. If your user count exceeds you user tier, you’ll receive an email about how to upgrade your tier or lower your user count.
After upgrading, you’ll receive a new Enterprise bill (not a new site bill). If you aren’t sure how many users have access to your Enterprise products, contact Atlassian for a report.
Downgrade an Enterprise plan
There are three ways you may want to downgrade your Enterprise plan:
Change an existing Enterprise product to another plan
Unsubscribe from an existing Enterprise product
Go down a user tier when you remove user access from your Enterprise product
You’re unable to downgrade during your current subscription, only when you’re about to renew annually. To downgrade an Enterprise plan, fill out our contact form and someone from our team will reach out.
Impact of a downgrade on your Atlassian Access bill
Users that no longer have access to Enterprise products may start counting towards your Atlassian Access bill. This happens when they have access to other products.
If you don’t need to apply security settings to these users, you can add them to a nonbillable authentication policy so that they don’t count towards your Access bill. Learn more about authentication policies