Manage your bill for Enterprise plans

Our Enterprise plans for Jira Software, Jira Service Management, and Confluence come with the highest-level of security and control for your organization. Depending on your organization’s needs, getting an Enterprise plan for one or each of you products may provide more flexibility and efficiency.

To get started with an Enterprise plan, fill out our contact form and someone from our team will reach out.

How do Enterprise plans work?

Each Enterprise plan covers as many instances of the same product type that your organization needs. For example, every instance of Jira Software Enterprise is covered under one plan. This is different from our Free, Standard, and Premium plans where each plan includes only one instance of each product.

When your organization purchases an Enterprise plan subscription, you still have the ability to subscribe to separate Standard and Premium plans. An organization may do this to collaborate with 3rd parties, segregate data, or account for a separate business unit’s budget.

To demonstrate how Enterprise plans work, we’re going to talk through an example organization called Acme. The Acme organization subscribes to Jira Software Enterprise and Confluence Enterprise. They also have Jira Software Premium and Confluence Standard plans to keep their legal data separate.

Example organization with Enterprise plans, a Premium plan, and a Standard plan.

If more teams need a new instance of Jira Software or Confluence, Acme can add it to one of their Enterprise plans. Alternatively, new Standard or Premium subscriptions are added separately, not to existing Standard and Premium plans.

How does Enterprise billing work?

Enterprise plans are tier-based and require annual billing. Refer to the pricing pages for each product on http://atlassian.com for more details about Enterprise pricing for user tiers.

Like with Standard and Premium plans, we bill based on the number of users with access to the products part of the Enterprise plans. Because an Enterprise plan can include more than one instance of a product, you can give users access to any number of products within the plan at no additional cost. Your bill is based on the number of users with access to at least one instance covered under your Enterprise plan.

Let’s revisit the Acme example. In addition to the products, this organization subscribes to Atlassian Access. Let’s also imagine there’s a Marketplace app installed on one of the Jira Software Enterprise products.

Example organization with Atlassian Access, two Enterprise plans, a Standard plan, a Premium plan, and a Marketplace app.

The following illustration shows how Acme pays once for each user with access to at least one product in each Enterprise plan. If a user has access to Jira Software and Confluence Enterprise, they’re included in both bills.

Acme organization example that illustrates how users are covered under two different Enterprise bills.

How do bills for other product plans work with Enterprise plans?

Bills for our other products continue to work the same when you have Enterprise. You pay per user per plan.

Because Enterprise plans are billed annually, we require that you pay for your other bills annually as well. This means we’ll switch all your bills to annual payments when you get an Enterprise plan.

How do we bill for Marketplace apps installed on Enterprise products?

Marketplace apps for Enterprise products are billed separately. Like our plans, each product has its own user tier. Your Marketplace app bill is based on the user tier of the instance where the app is installed. We do this because we know that you don’t always need the same apps for all product instances in your Enterprise plan.

In the case of Acme, 8,000 users in their organization are using Jira Software Enterprise products with user tiers of 5,000 for acme.atlassian.net and 3,000 for acme-hr.atlassian.net. This means that Acme will receive a separate bill with 5,000 users for the Agile for Jira app installed on acme.atlassian.net. If Acme wants to give more than 5,000 users access to this Jira Software, they need to increase their user tier limit.

Acme organization example that illustrates how organizations have separate payments for Marketplace apps.

To give more users access to an instance of a product than the current tier allows, send a request via email to sales-ops-support@atlassian.com. When upgrade to a higher tier, you bill amount for the Marketplace app increases.

How does Atlassian Access billing work for Enterprise?

Atlassian Access is included with your Enterprise subscription. This means that we don’t include Enterprise users in your Atlassian Access bill. Your Atlassian Access bill only includes users not covered under Enterprise, as shown in the following illustration.

Acme organization example that illustrates how users covered under an Enterprise plan aren't included in an Access bill.

The Acme organization can apply Atlassian Access security policies to 10,000 users. 8,000 of these users have access to an Enterprise product, which is why they aren’t billable. The Access bill only includes the 2,000 users that aren’t covered by an Enterprise plan.

Add a new product to an Enterprise plan

When you have at least one product on an Enterprise plan, you can add a new instance of that product to the same plan. For example, if you have a Jira Software Enterprise plan, you can add another Jira Software Enterprise but not Confluence Enterprise.

To add to your existing Enterprise plan:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Products.

  3. Select Add product.

  4. From the Select site screen, select New site.

  5. From the Select product screen, select the product you want to add. Products with an Enterprise plan include an Enterprise label.

  6. Enter a Site name. This name will be part of the URL that you and your users will go to when logging in.

  7. Select Agree and start now.

We automatically add the product to your Enterprise plan, and you'll receive an updated Enterprise bill.

Add an existing product to an Enterprise plan

When you add an existing product, you change its plan to upgrade it to Enterprise. To start this process, send a request via email to sales-ops-support@atlassian.com, and someone from our team will reach out.

Find your Enterprise billing details

If you subscribed to Enterprise before October 2021, you’re not yet able to see your Enterprise bill on admin.atlassian.com. Reach out to your organization’s technical and billing contacts or to Atlassian for a copy of your bill and your user count.

To find your Enterprise bill:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Billing.

  3. At the bottom of your products list, select Manage subscription next to Atlassian Access.

From the subscriptions for your organization, you see details for each of your Enterprise bills in addition to your Atlassian Access bill.

Enterprise plan bills under an organization's Atlassian Access subscription on admin.atlassian.com.

Change the user tier for your Enterprise plan

Each Enterprise bill includes a user tier, which is the maximum number of users you can cover under your existing plan. You can also see the current number of users who have access to products in your plan.

You can upgrade a user tier at any time. You’re only able to downgrade a user tier when you renew annually. To change your user tier, send a request via email to sales-ops-support@atlassian.com. Someone from our team will reach out.

We regularly review the number of users with access to your Enterprise products. If your user count exceeds your user tier, you’ll receive an email letting you know you need to upgrade your tier or lower your user count.

Find out which users are included in your user count

We’re currently rolling out changes that impact user management. From your organization at admin.atlassian.com, if the Users list and Groups list are under the Directory tab, you have the improved user management experience. Skip to the second set of steps in this section.

To see who’s covered under an Enterprise plan, download a list all users for each product within the plan. Complete these steps for each Enterprise product separately. For example, if your Confluence Enterprise plan has 5 instances of Confluence Enterprise, you’ll do this 5 times.

To get a list of users for each product:

  1. Go to admin.atlassian.com. Select your organization if you have more than one.

  2. Select Products.

  3. For each product listed as Enterprise, select > Manage users.

  4. From the Users list, select Export users.

  5. From the Export users to CSV screen, select Process access.

  6. Select Download file.

  7. Open the CSV file in a spreadsheet and look for the column heading for the Enterprise product in the format of <name of Enterprise product> - <URLname>. Filter out or remove rows with None in that column. To make viewing the data easier, you can also remove other columns not related to the data you want to see.

If you’ve already done this for other products on the same Enterprise plan, copy all users into the same file. It’s likely that you’ll have duplicate users in the CSV file. Filter out or remove any duplicates.

If you have the improved user management experience, you only need to download one user list. Complete these steps for each Enterprise plan.

To get a list of users for each plan:

  1. From your organization at admin.atlassian.com, select Products.

  2. Select Directory > Users.

  3. From the top right, select (…) > Export users.

  4. From the dialog, select Product access and role.

  5. Select Export users.

  6. Open the CSV file in a spreadsheet and look for the column heading for each Enterprise product in the format of <name of product> - <URLname>.

  7. Filter out or remove columns for all other products. To make viewing the data easier, you can also remove other columns not related to the user data you want to see.

  8. Filter out or remove rows where the user isn’t listed as a User or Admin for at least one product. You can use this formula if you have many users:
    =SUM(COUNTIF(range-in-row,"User"),COUNTIF(range-in-row,"Admin"),COUNTIF(range-in-row,"User,Admin"))
    Remove the rows that return 0.

Once you’ve completed these steps, you have a list of all users covered under one Enterprise plan. Complete the same steps for your other plans.

Remove a product from your Enterprise plan

When you remove a product from your Enterprise plan, you can 1) downgrade it to a Premium, Standard, or Free plan or 2) unsubscribe from the product.

You’re only able to downgrade when you’re about to renew annually. To downgrade an Enterprise plan, send a request via email to sales-ops-support@atlassian.com. Someone from our team will reach out.

Impact to your Atlassian Access bill

Users that no longer have access to any products in your Enterprise plan may start counting towards your Atlassian Access bill if they have access to other products.

If you don’t need to apply Atlassian Access security settings to these users, you can add them to a nonbillable authentication policy. This prevent them from counting towards your Access bill. Learn more about authentication policies

 

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