Gain insights into product usage and security practices

Get insights into your organization’s people and product usage. You can use this data to:

• track adoption of Atlassian products

• make data-driven decisions about who needs access to products

• evaluate the security of your organization.

View insights

To access your organization's insights:

1. Go to admin.atlassian.com. Select your organization if you have more than one.

2. Select Security > Insights.

You’ll only see insights if there is data to display, and you have an eligible plan or subscription. Insights data is updated daily.

Available Insights

Insights provide you with charts about the security of your accounts and who’s using your products. Each chart can be manually refreshed at any time. They will automatically refresh every 24 hours. The rest of this section describes each chart.

Domains with access to your products

A domain is associated with the email address of every Atlassian account that has product access in your organization. The numbers in the chart show both managed accounts and external users with access to at least one product.

You can use insights from this chart to decide if you want to verify domains and claim accounts in order to manage more Atlassian accounts. You can also update your approved domains under your user access settings.

Users with access to your products

The numbers in the chart show managed accounts and external users that have access to your organization’s products.

You can use insights from this chart to decide if you want to claim accounts to manage or control them.

Authentication for managed accounts

The authentication for managed accounts chart provides insight into how your users are logging in to their Atlassian accounts. It shows the number of managed accounts that:

• have two-step verification enabled

• don’t have two-step verification enabled

• log on with single sign-on

Opting into two-step verification helps improve your organization’s security posture. If only a few users have two-step verification enabled, we recommend you:

• Encourage people to opt-in to two-step verification in their Atlassian Account settings. Learn how users can protect their Atlassian Account

• Use an authentication policy to mandate two-step verification for managed accounts. Requires Atlassian Guard Standard. Learn about authentication policies

Two-step verification for external users

The numbers in the chart include external users who have enabled or have not enabled two-step verification for their Atlassian account.

Different ways users have two-step verification enabled:

• They can enable two-step verification manually in their profile

• Their account is managed by another organization that requires two-step verification

If you notice that your external users don’t log in with two-step verification, you can turn on settings with the external user policy to require them to log in with two-factor verification in order to access your products.

External user policy

The percentage in the chart shows the number of external users who are covered by an external user policy. The external user policy allows you to require two-factor verification for external users to access your products. This policy applies security settings to all external users in your organization.

Active users

This chart requires Atlassian Guard Standard or a Premium plan.

The active users chart displays users who have viewed a page in a product (such as a Jira issue or Confluence page), or in the case of Trello, those who have used Trello at least once a month and have an email domain that the organization admin manages.

Active users by product

This chart requires Atlassian Guard Standard or a Premium plan.

The active users by product chart displays users that are active versus those who aren’t currently active, categorized by product.

Active Trello users

This chart requires Atlassian Guard Standard or a Premium plan.

The active users by product chart displays users who are active in Trello at least once a month, and have an email on a domain managed by this organization. The chart breaks down the users by pricing plan.

Mobile app usage

The Atlassian mobile app usage chart shows the distribution of mobile app users within your organization. The figures reflect the total number of users who accessed content in your organization from a mobile app. It includes usage statistics for these Atlassian mobile apps:

• Confluence

• Jira

• Opsgenie

You can use mobile app usage statistics to manage mobile app security risks with mobile app policies

Users with access to Rovo

This chart requires at least one Rovo-activated site.

Users with Rovo access include all users who have product access across all of your Rovo-activated sites. Totals are:

• Unique Atlassian user count across Rovo-activated sites

• For annual subscriptions: Total purchased user tier (paid seats)

Active Rovo users

This chart requires at least one Rovo-activated site.

Monthly active users who used a Rovo feature at least once across any Rovo-activated site. Rovo feature usage includes, but is not limited to:

• Search, Definitions, Chat, and Agent usage with successfully generated results

• First-party Search: first-party link clicked in the search result page

• Third-party Search: third-party link clicked in the search result page

• Third-party filter used to run a search

Active Atlassian Intelligence users

This chart requires activated products on Premium and Enterprise plans.

Monthly user totals include:

• users of Atlassian Intelligence

• users of some Rovo features that require Atlassian Intelligence (most Rovo features don’t require Atlassian Intelligence to be activated)