• Products
  • Documentation
  • Resources

How cloud-to-cloud migration manages users and groups

Cloud user management

Users in cloud have a single Atlassian account tied to their email address that they can use to access any Atlassian cloud product. This means, when we migrate users during a cloud-to-cloud migration, we don’t have to create new user accounts in the destination site. Instead, we link all data and activity associated with a user to their existing Atlassian account.

How we migrate users and groups

Currently, all users and groups are migrated during a cloud-to-cloud migration. All active and inactive users are migrated, and content associated with deleted users is also migrated. However, we migrate users and groups separately, which means you’ll need to add users to their relevant groups after migration to give them product access. In upcoming releases, we’ll provide the option to preserve group membership, which means users will remain in any groups they’re part of after migration and receive product access immediately. Learn more about giving users product access

When you run additional migrations from the same source site to the same destination site, we won’t re-migrate all your users and groups. Instead, we’ll only migrate any new users and groups that have been added to the source site since the last migration.

Notifying users

Users won’t get an email notification when they’re migrated to another site. When you’re ready, you can invite your users by going to Administration > Users > Resend invite from your destination site. Alternatively, you can also give users a link to the destination site and they’ll be able to log in directly. Learn more about inviting users

Last modified on Oct 6, 2021
Cached at 1:42 AM on Oct 16, 2021 |

Additional Help