How do sandboxes work for the Jira family of apps?
Who can do this? Role: Organization admin Plan: Premium or Enterprise plan based on sandbox feature availability Atlassian Government Cloud: Not available |
JiraCloud, Jira Service Management (JSM), and Jira Product Discovery (JPD) belong to the Jira family of apps. They are built on the same platform and share the same site URL.
Read this page to learn how actions on one sandbox impact other sandboxes that share the same URL.
Copy production data to a sandbox
You can choose to copy all projects or copy only specific projects. How to copy data into a sandbox
Copy option | Good to know |
|---|---|
Copy all spaces or projects | When you copy all production data into one of the sandboxes for the Jira family of apps (Jira Cloud, Jira Service Management, or Jira Product Discovery), we’ll also copy data into the other two sandboxes if they’re already set up. This action will overwrite any existing data in these sandboxes. |
Copy specific spaces or projects | You can’t copy only specific projects for Jira Product Discovery. |
Add a sandbox to a site with offline sandboxes
Understand what happens when you add a new sandbox for the Jira family of apps to a site that is online and has some offline sandboxes.
Scenario | What happens when you add sandboxes? |
|---|---|
The site contains other online sandboxes for the Jira family of apps. | The offline sandbox transitions to the online state. Example: If a site contains an offline Jira Cloud sandbox and an online Jira Service Management sandbox, when you add a Jira Cloud sandbox, the offline Jira Cloud sandbox transitions to the online state. |
All sandboxes for the Jira family of apps in that site are offline and you choose to add new sandboxes for all the Jira apps in that site. | All sandboxes for the Jira family of apps will be deleted permanently and they will be replaced with new sandboxes. Example: If a site contains an offline Jira Cloud sandbox and an offline Jira Service Management sandbox, both the Jira Cloud sandbox and Jira Service Management sandbox will be replaced with new sandboxes. |
All sandboxes for the Jira family of apps in that site are offline and you choose to add a new sandbox for one of the Jira family of apps in that site. | The offline sandbox transitions to the online state for the app you add. Example: If a site contains an offline Jira Cloud sandbox and an offline Jira Service Management sandbox, and you choose to add only the Jira Service Management sandbox, the Jira Service Management sandbox transitions from the offline state to the online state. |
Jira sandboxes added using a Free or Standard plan
Previously, if you had a sandbox for an app from the Jira family on a Premium or Enterprise plan, you could create sandboxes for other apps in the Jira family with a Free or Standard plan. You can no longer create sandboxes for Jira Cloud, Jira Service Management, and Jira Product Discovery on Free or Standard plans.
If you created such sandboxes in the past:
you won’t be able to restore any offline sandboxes
active sandboxes won’t be affected for now, but we’ll eventually deprecate them
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