Delete a sandbox

Delete a sandbox

This will erase all data, configuration, apps, and app licenses. It can’t be undone, but you can create new sandboxes at any time. Deleting your sandbox will not delete your product.

To delete a sandbox:

1. Go to admin.atlassian.com. Select your organization if you have more than one.

2. Select Products > Sandbox.

3. Under Actions next to a specific sandbox, select Delete sandbox.

Delete a sandbox site

This will erase all data, configuration, apps, and app licenses from all of the sandboxes from this site. It can’t be undone, but you can create new sandboxes at any time.

To delete a sandbox site:

1. Go to admin.atlassian.com. Select your organization if you have more than one.

2. Select Products > Sandbox.

3. Under Actions next to a specific sandbox site, select Delete sandbox URL.

Offline state

The sandbox transitions into the offline state when:

• You delete the sandbox or the entire sandbox site

• The sandbox is inactive for 28 days

You can restore the offline sandbox with its data within 30 days. After that, the offline sandbox and all its data will be permanently deleted.

Overwriting an offline sandbox

When you add a new sandbox for a product to an existing sandbox site, you can choose a product that already has a sandbox in an offline state. The offline sandbox will be immediately deleted and overwritten by the new sandbox. For example, when you create a Confluence sandbox and then delete it, it will go into an offline state. Then, if you add a new Confluence sandbox to the same site, it will overwrite the existing offline sandbox.

Jira sandboxes within the same site

All Jira products on the same sandbox site are linked together as they are part of the Jira family. They share the same platform and can’t be deleted individually. That’s why, when you add a new Jira sandbox to an existing site, all the offline Jira product sandboxes are deleted. For example, if you have a Jira Service Management offline sandbox, and you want to create a new Jira sandbox, then creating the new sandbox will overwrite the offline Jira Service Management sandbox.

More about the Jira family of products

Changes to production environment might affect the sandbox

Your sandbox lifecycle is linked to your production environment lifecycle, so if your product is destroyed or is no longer on a Premium or Enterprise plan, your sandbox will be destroyed as well. Sandbox data and configuration can’t be restored after it’s deleted.

Clear data from a sandbox

Currently, the only way to clear all data from a sandbox is to delete it and create a new one.