Deactivate a sandbox

Who can do this?

Role: Organization admin

Plan: Premium or Enterprise plan based on sandbox feature availability

Atlassian Government Cloud: Not available

If you want to ensure a clean slate for the next round of testing or free up a sandbox linked to particular production site, you can deactivate your sandbox and start with a new one. You can restore a deactivated sandbox, with all its data, within 30 days of deactivation. How to restore a sandbox

You can deactivate an individual sandbox or an entire sandbox site. Deactivating a sandbox won’t impact your app in production.

If you deactivate a sandbox site:

  • all sandboxes within that site will be deactivated

  • the site will be available in an offline state and it will be permanently deleted only after 30 days. More about the states of a sandbox

  • you can reuse its URL only 30 days after the site is permanently deleted. If you want to reuse the sandbox site URL before that, you’ll need to reset your sandbox by contacting support. Resetting your sandbox will clear all information but retain the URL.

Deactivate a sandbox

To deactivate a sandbox:

  1. Go to Atlassian Administration. Select your organization if you have more than one.

  2. Select Apps > Sandboxes.

  3. In the table, find the sandbox that you want to deactivate.

  4. In the Actions column, select more actions () > Deactivate sandbox.

Deactivate a sandbox site

To deactivate a sandbox site:

  1. Go to Atlassian Administration. Select your organization if you have more than one.

  2. Select Apps > Sandboxes.

  3. In the table, find the sandbox that you want to deactivate.

  4. In the Actions column, select more actions () > Deactivate sandbox URL.

Still need help?

The Atlassian Community is here for you.