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New to administering Atlassian cloud products? Learn about Atlassian organizations and what it means to be an organization admin.
Create a backup policy and run backups
Backup and restore is available through an early access program (EAP) to a limited number of customers.
If you're interested in learning about the future backup and restore releases, reach out to your account representative.
When you run a backup, we save a copy of your Jira or Confluence product data in Atlassian storage.
In case your data is lost, corrupted, or inaccessible, you can use this copy to restore your product data within 14 days. You can also download your backup locally and restore it within 60 days of backup. How to download a backup
You can run a new backup once every 7 days. If your backup fails or is incomplete, you can run it again as many times as you need until you get a complete backup. Learn more about backup limitations
Create a new backup policy
Before running a backup for the first time, you need to create a backup policy for the product. The policy includes the product you choose to back up and whether to include attachments in the backup. For Confluence, the policy also includes if personal spaces are part of the backup.
To create a new backup policy:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Settings > Data management.
Select Backup and restore.
Select Create backup policy if this is your first backup policy, otherwise select Create new backup policy.
Select the product to back up. The products listed here are only products that are part of the organization. If there’s a product missing from the list, make sure you are enrolled in the EAP and that you have organization admin permissions.
Choose whether to include attachments in your backup. For Confluence, choose whether to include personal spaces in the backup. Select Next.
Review the backup policy, then select Run backup.
If successful, the backup starts running, and a new backup policy for the product is added to the Backup policy table.
Run backup
When you run a backup for a product for the first time, we save the configuration as a backup policy. Reuse an existing policy to run future backups for the same product.
You can run a new backup 7 days after your last complete backup.
To run the same backup again:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Settings > Data management.
Select Backup and restore.
In the Backup policy table, find the policy that includes the product you want to backup. Select View details.
Select Run backup.
Select whether you want to include attachments, and for Confluence whether you want to include personal spaces.
Review the data to back up, and select Confirm.
To run a backup for a new product, create a new policy following the steps in the previous section. Learn what product data is included in the backup
Backup statuses
Each backup has one of the following statuses:
IN PROGRESS - the backup is still in progress
COMPLETE - the backup has finished running, and is complete
INCOMPLETE - the backup has finished running, and is missing some attachments in the case of Jira products, or missing some spaces in the case of Confluence
EXPIRED - it’s been over 14 days since running the backup, and the backup is no longer available
FAILED - the backup failed
We recommend you restore only COMPLETE backups, although INCOMPLETE backups can also be restored. Backups that are IN PROGRESS, EXPIRED, or FAILED can’t be restored. Learn how to restore from backups
Backup policy’s details
To view a backup policy’s details:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Settings > Data management.
Select Backup and restore.
In the Backup policy table, find the policy that includes the product you want to backup. Select View details.
The backup policy details include the following:
The backed up product
The number of available backups, which include all COMPLETE and INCOMPLETE backups taken in the last 14 days
The time and status of the last backup taken
Jira products included in the backup policy. If you chose to back up Jira, then Jira Service Management is partially backed up as well. The customers are included in the backup, but not the data. What is the Jira family of products?
A list of all the recent backups: the time of backup, backup status, when the backup will expire, and download status
When you select a specific backup in the table, the Backup details panel opens.
Backup details
To view a backup’s details:
Go to admin.atlassian.com. Select your organization if you have more than one.
Select Settings > Data management.
Select Backup and restore.
In the Backup policy table, find the policy that includes the product you want to backup. Select View details.
Select the specific backup you want to view.
The backup details include the following:
Time of backup
Backup status
A Prepare download link If the backup is up to 50 GB, and you haven’t yet generated the download link
A Download link if the backup is ready for download
A Restore link if the backup can be restored
Backup size
Whether attachments are included
Whether personal spaces are included (Confluence only)
When the backup was completed
Who ran the backup
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