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What moves in a cloud-to-cloud migration for Jira

The capability to move Jira Service Management data from one instance of your Jira Cloud to another is only available to customers who’ve signed up for our Early Access Program (EAP).

Overview

Move data from one instance of your cloud to another. You can move data to a new instance or an instance with existing data without overwriting existing data. This page outlines what is and isn’t moved in a cloud-to-cloud migration.

Before you start moving data, learn about:

What is moved and what isn’t

 

What is moved

What isn’t moved

Users and groups

  • Users and groups from active directories including Jira Service Management agents

  • Portal-only customer accounts and Atlassian accounts with Customer role assigned

  • Customer organizations related to selected Jira Service Management projects

Customer organizations that are not related to selected Jira Service Management projects

Project types

  • Company-managed projects

  • Jira Software and Jira Work Management team-managed projects

    • Any related issues, entities, and configurations

    • Any project references within company-managed projects

  • Archived projects

Jira Service Management team-managed projects

Project data

  • Workflow functions

    • Validator: permission, required field, field changed

    • Condition: permission, allow only reporter, user in group, user in project role, field value

    • Post function: update resolution field, update issue field

    • assign to current user

    • assign to reporter

    • assign to lead

  • Custom field language translations

  • Workflow functions

    • Condition: subtask blocking

    • Post function: clear field value, copy value from other field, delegating, update issue custom field

  • Notification schemes (Supported for team-managed projects only. For company-managed projects, projects added to the default schemes in cloud)

  • Project avatars

  • Links to issues or entities not migrated

  • Automation rules (including project-level automation rules)

  • Custom issue type icons

  • Mail handlers

 

Jira Work Management project data

  • Project details:

    • Name

    • Key

    • Project type

    • Project category

    • Description

    • Project lead

    • Default assignee

  • Project roles

  • Issue types

  • Issue type scheme

  • Issue type screen scheme

  • Workflow scheme

  • Field configuration scheme

  • Workflows (links to the migrated workflow scheme with status and transitions)

  • Screens

  • Screen schemes

  • Status category

  • Permission schemes

  • Issue security (level, scheme, permission)

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Jira Software project data

  • Issue rank

  • Epics (epic link)

    • Epic name

    • Epic color

    • Epic status

    • Issue rank

  • Original Estimate

  • Remaining Estimate

  • Flagged

  • Components

  • Environment

  • Sprints

  • Versions (affects versions, fix versions)

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Jira Service Management project data

  • Queues

  • Request types

  • Request type groups

  • Customer organizations

  • Customer organization user association

  • SLA calendars

  • SLA Time Metric configuration

  • Approvals

  • Customer notifications

  • Reports

  • CSAT setting

  • CSAT comment

  • Portal settings

  • Language support

  • Features

  • Knowledge base

  • Jira automation

  • Email settings

  • Assets

  • Services

  • Forms (and form data attached to issues)

  • On-call Schedule

  • Change calendar

  • Chat

  • Widget

  • External resources

  • Login message

  • Site-wide announcement

  • Customized look and feel for help center

  • Help center home page layout

  • Issue collector

  • Versions

  • People

Issue data

  • Summary

  • Description

  • Issue type

  • Status

  • Priority

  • Resolution

  • Labels

  • Reporter

  • Assignee

  • Due date

  • Subtasks

  • Some custom fields

    • Text

    • Date

    • Number

    • Time

    • Labels

    • URL

    • Select list (single choice)

    • Select list (multiple choice)

    • Checkbox

    • Radio button

    • User picker (single, multiple)

    • Single and multi-version picker

    • Group custom fields

    • Multi-line text

    • Environment

    • Asset object

  • @mentions

  • Watchers and votes

  • Issue links (including link types)

  • Attachments (media, files)

  • Comments

  • Comments with security

  • Story points

  • Time spent

  • Issue history

  • Issue work log

Some custom fields

  • Select list (cascading)

  • Project picker

  • Affected services

  • Responders

Jira Software Boards

  • Boards linked to one project only

  • Boards

    • Name

    • Administrators

    • Filters and permissions

    • Share permission

    • Location

  • Advanced board settings

    • Column names and status mapping

    • Swimlanes

    • Time statistic/estimation

    • Quick filters

    • Card colors

    • Subquery

  • Boards

    • Shared permission

Boards linked to more than one project

Entities and permissions

-

  • Global permissions

  • General configuration (e.g., timezone, language)

  • Dashboards

  • Boards with non-existent/deleted filters won't be migrated

  • Confluence links (links in destination site will continue to link to source site)

  • Remote links

Apps

-

Apps and app data. To migrate app data, contact the respective Marketplace Partner.

Advanced Roadmaps

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Advanced Roadmaps plans and Advanced Roadmaps data. View open feature request

 

Additional Help