What moves in a cloud-to-cloud migration for Jira

What is moved

What isn’t moved

• Users and groups from active directories including Jira Service Management agents

• Portal-only customer accounts and Atlassian accounts with Customer role assigned

• Customer organizations related to selected Jira Service Management projects

Customer organizations that are not related to selected Jira Service Management projects

• Company-managed projects

• Jira Software and Jira Work Management team-managed projects

  • Any related issues, entities, and configurations

  • Any project references within company-managed projects

• Archived projects

Jira Service Management team-managed projects

• Workflow functions

  • Validator: permission, required field, field changed

  • Condition: permission, allow only reporter, user in group, user in project role, field value

  • Post function: update resolution field, update issue field

  • assign to current user

  • assign to reporter

  • assign to lead

• Custom field language translations

• Workflow functions

  • Condition: subtask blocking

  • Post function: clear field value, copy value from other field, delegating, update issue custom field

• Notification schemes (Supported for team-managed projects only. For company-managed projects, projects added to the default schemes in cloud)

• Project avatars

• Links to issues or entities not migrated

• Automation rules (including project-level automation rules)

• Custom issue type icons

• Mail handlers

• Project details:

  • Name

  • Key

  • Project type

  • Project category

  • Description

  • Project lead

  • Default assignee

• Project roles

• Issue types

• Issue type scheme

• Issue type screen scheme

• Workflow scheme

• Field configuration scheme

• Workflows (links to the migrated workflow scheme with status and transitions)

• Screens

• Screen schemes

• Status category

• Permission schemes

• Issue security (level, scheme, permission)

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• Issue rank

• Epics (epic link)

  • Epic name

  • Epic color

  • Epic status

  • Issue rank

• Original Estimate

• Remaining Estimate

• Flagged

• Components

• Environment

• Sprints

• Versions (affects versions, fix versions)

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• Queues

• Request types

• Request type groups

• Customer organizations

• Customer organization user associations

• SLA calendars

• SLA Time Metric configuration

• Approvals

• Customer notifications

• Reports

• CSAT setting

• CSAT comment

• Portal settings

• Language support

• Features

• Forms (and form data attached to issues)

• Knowledge base

• Jira automation

• Email settings

• Assets

• Services

• On-call Schedule

• Change calendar

• Chat

• Widget

• External resources

• Login message

• Site-wide announcement

• Customized look and feel for help center

• Help center home page layout

• Issue collector

• Versions

• People

• Summary

• Description

• Issue type

• Status

• Priority

• Resolution

• Labels

• Reporter

• Assignee

• Due date

• Subtasks

• Some custom fields

  • Text

  • Date

  • Number

  • Time

  • Labels

  • URL

  • Select list (single choice)

  • Select list (multiple choice)

  • Checkbox

  • Radio button

  • User picker (single, multiple)

  • Single and multi-version picker

  • Group custom fields

  • Multi-line text

  • Environment

  • Asset object

• @mentions

• Watchers and votes

• Issue links (including link types)

• Attachments (media, files)

• Comments

• Comments with security

• Story points

• Time spent

• Issue history

• Issue work log

Some custom fields

• Select list (cascading)

• Project picker

• Affected services

• Responders

• Boards linked to one project only

• Boards

  • Name

  • Administrators

  • Filters and permissions

  • Share permission

  • Location

• Advanced board settings

  • Column names and status mapping

  • Swimlanes

  • Time statistic/estimation

  • Quick filters

  • Card colors

  • Subquery

• Boards

  • Shared permission

• Boards linked to more than one project

• Filters linked to more than one project

• Filters not linked to any boards

Remote links

• Global permissions

• General configuration (e.g., timezone, language)

• Dashboards

• Boards with non-existent/deleted filters won't be migrated

• Confluence links (links in destination site will continue to link to source site)

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Apps and app data. To migrate app data, contact the respective Marketplace Partner.

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Advanced Roadmaps plans and Advanced Roadmaps data. View open feature request