| What is moved | What isn’t moved |
---|
Users and groups | Users and groups from active directories including Jira Service Management agents Portal-only customer accounts and Atlassian accounts with Customer role assigned Customer organizations related to selected Jira Service Management projects
| Customer organizations that are not related to selected Jira Service Management projects |
---|
Project types | | Jira Service Management team-managed projects |
---|
Project data | Workflow functions Validator: permission, required field, field changed Condition: permission, allow only reporter, user in group, user in project role, field value Post function: update resolution field, update issue field assign to current user assign to reporter assign to lead
| Custom field language translations Workflow functions Condition: subtask blocking Post function: clear field value, copy value from other field, delegating, update issue custom field
Notification schemes (Supported for team-managed projects only. For company-managed projects, projects added to the default schemes in cloud) Project avatars Links to issues or entities not migrated Automation rules (including project-level automation rules) Custom issue type icons Mail handlers
|
---|
Jira Work Management project data | Project details: Name Key Project type Project category Description Project lead Default assignee
Project roles Issue types Issue type scheme Issue type screen scheme Workflow scheme Field configuration scheme Workflows (links to the migrated workflow scheme with status and transitions) Screens Screen schemes Status category Permission schemes Issue security (level, scheme, permission)
| - |
---|
Jira Software project data | | - |
---|
Jira Service Management project data | | Knowledge base Jira automation Email settings Assets Services Forms (and form data attached to issues) On-call Schedule Change calendar Chat Widget External resources Login message Site-wide announcement Customized look and feel for help center Help center home page layout Issue collector Versions People
|
---|
Issue data | | Some custom fields Select list (cascading) Project picker Affected services Responders
|
---|
Jira Software Boards | | Boards linked to more than one project |
---|
Entities and permissions | - | Global permissions General configuration (e.g., timezone, language) Dashboards Boards with non-existent/deleted filters won't be migrated Confluence links (links in destination site will continue to link to source site) Remote links
|
---|
Apps | - | Apps and app data. To migrate app data, contact the respective Marketplace Partner. |
---|
Advanced Roadmaps | - | Advanced Roadmaps plans and Advanced Roadmaps data. View open feature request |
---|