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What migrates in a cloud-to-cloud migration for Jira

Cloud-to-cloud migration is currently in beta

This feature may not function as a generally available feature and may contain stability issues and inaccuracies. There are a few issue fields, configurations, and other project types that aren't supported.

If you have done server-to-cloud migrations before, then using this feature may cause data loss. Depending on your needs, you may need to consider other ways to move data between Jira Cloud sites. Learn about other methods and their limitations. To assess how these methods impact your requirements, contact support. You can also:

  • Find answers and join existing conversations in the Community.

  • View if an issue affecting you is already known in the Jira issue tracker.


A cloud-to-cloud migration will migrate data from one cloud site to another without overwriting any existing data. This means you can migrate data to a new site or a site with existing data. Learn about how cloud-to-cloud migration links data between sites

Cloud-to-cloud migration currently supports company-managed projects in Jira Software and Jira Work Management only. There are some issue fields, configurations, and other project types that we don’t support yet, such as team-managed projects and Jira Service Management projects. This page outlines what is and isn’t migrated in a cloud-to-cloud migration.

Before you start a cloud-to-cloud migration

Prepare your sites for a cloud-to-cloud migration to reduce your chance of encountering any errors and understand how a migration may affect your billing.

What is migrated

Users and groups

  • Users and groups from active directories, except Jira Service Management users (only Jira Service Management agents are migrated)

Project types

  • Archived projects (to migrate archived projects, restore them before migrating)

Jira Work Management project data

  • Project details:

    • Name

    • Key

    • Project type

    • Project category

    • Description

    • Project lead

    • Default assignee

  • Project roles

  • Issue types

  • Issue type scheme

  • Issue type screen scheme

  • Workflow scheme

  • Field configuration scheme

  • Workflows (links to the migrated workflow scheme with status and transitions)

  • Workflow functions

    • Validator: permission

    • Condition: permission, allow only reporter

    • Post function: update resolution field

    • assign to current user

    • assign to reporter

    • assign to lead

  • Screens

  • Screen schemes

  • Status category

  • Permission schemes

  • Issue security (level, scheme, permission)

Issue data

  • Summary

  • Description

  • Issue type

  • Status

  • Priority

  • Resolution

  • Labels

  • Reporter

  • Assignee

  • Due date

  • Subtasks

  • Some custom fields

    • Text

    • Date

    • Number

    • Time

    • Labels

    • Select list (single choice)

    • Checkbox

    • Radio button

    • User picker (single, multiple)

    • Group custom fields

    • Multi-line text

    • Environment

  • @mentions

  • Watchers and votes

  • Issue links (including link types)

  • Attachments (media, files)

  • Comments

  • Comments with security

  • Story points

  • Time spent

  • Issue history

  • Issue work log

Jira Software project data

  • Issue rank

  • Epics (epic link)

    • Epic name

    • Epic color

    • Epic status

    • Issue rank

  • Original Estimate

  • Remaining Estimate

  • Flagged

  • Components

  • Environment

  • Sprints

  • Versions (affects versions, fix versions)

Jira Software Boards

  • Boards linked to one project only

  • Boards

    • Name

    • Administrators

    • Filters and permissions

    • Share permission

    • Location

  • Advanced board settings

    • Column names and status mapping

    • Swimlanes

    • Time statistic/estimation

    • Quick filters

    • Card colors

    • Subquery

Project setup

  • Workflow functions

    • Validator: required field, field changed

    • Condition: user in group, user in project role, field value

    • Post function: update issue field

What isn’t migrated

Users and groups

  • Jira Service Management users (only Jira Service Management agents are migrated)

User profiles

  • User avatars (users will need to update their avatars after migrating)

  • Passwords (unless you've set up SSO, users will need to reset their passwords after migrating)

Project types

  • Jira Service Management projects

  • Team-managed projects

    • Any related issues, entities, and configurations

    • Any project references within company-managed projects

  • Archived projects (to migrate archived projects, restore them before migrating)


  • Apps and app data (to migrate app data, contact the respective Marketplace Partner)

Jira Software Boards

  • Boards linked to more than one project

  • Boards

    • Shared permission

Project setup

  • Some custom fields

    • Single and multi-version picker

    • URL

    • Select list (cascading)

    • Select list (multiple choice)

    • Project picker

  • Custom field language translations

  • Workflow functions

    • Condition: subtask blocking

    • Post function: clear field value, copy value from other field, delegating, update issue custom field

  • Notification schemes (projects are added to the default schemes in cloud)

  • Project avatars

  • Links to issues or entities not migrated

  • Automation rules

  • Custom issue type icons

  • Mail handlers

Entities and permissions

  • Global permissions

  • General configuration (e.g., timezone, language)

  • Dashboards

  • Filters on boards not migrated

  • Confluence links (links in destination site will continue to link to source site)

  • Remote links


Additional Help