Add users and apps to Atlassian Government Cloud subscriptions

This page explains how to add users and apps to Atlassian Government Cloud.

How do subscriptions work for Atlassian Government apps?

When you purchase Atlassian Government apps, you have a separate subscription for all instances of the same app. This means that if your organization purchases Jira, Jira Service Management, and Confluence, you have three separate subscriptions.

Each subscription includes a user tier that is billed annually. A user tier is the maximum number of users you can cover under your existing bill. This means that you can add as many instances of the same app to your subscriptions (up to 150 instances) with no impact to your bill.

Add users to a subscription

To add more users beyond the maximum in your tier, you can purchase at a higher user tier. You must purchase the higher tier before you can add additional users. To add users, contact us.

Add an app instance to a subscription

To add an app instance, contact us. You can’t add the app from Atlassian Administration.

You can add more instances of an app if you are already paying for a subscription to that app. Additional instances of an app have no impact on your bill.

Start a new subscription

To add an app that you don’t currently have, contact us.

When you purchase an Atlassian Government app that you don’t currently have, we bill you for the additional subscription.

Cancel Atlassian Government apps

To cancel one or all of your Atlassian Government apps, contact us.

Our partnership with Carahsoft

Atlassian partners with Carahsoft, a US Public Sector aggregator and distributor, who sells Atlassian apps to government customers. If you are a government customer, Carahsoft can work with you to engage the right Atlassian team to support your requirements. If you aren’t a government customer, the Atlassian sales team will work with you.

If you're interested in Atlassian Government Cloud apps, you can express interest via our contact form and someone will reach out.