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How Rovo connector permissions are kept in sync

Once you’ve set up an admin-managed connector, Rovo sets up a secure sync with the third-party app. When new content is created or removed in that app, the relevant information is synced with Rovo.

This means restricted data in your connected third-party apps (for example, a private file or folder in Google Drive) can only be seen and used in Rovo by those users who already have access to that content in such third-party apps.

Example scenarios

Included below are some scenarios to help you better understand how Rovo handles permissions and changes:

Scenario

Access

Adding a new document without access restrictions to Google Drive, Confluence or Microsoft SharePoint

  • Visible in Search for everyone using Rovo on your site

  • Can be accessed through Rovo Chat and Agents by anyone on your site

Adding a private document (only you have access) to Google Drive, Confluence or SharePoint

  • Only shows up in search results for you

  • Can be accessed through Rovo Chat and Agents by only you

Adding a document to Google Drive, Confluence or Sharepoint and giving access to select people

  • Only shows up in search results for those who have access

  • Can be accessed through Rovo Chat and Agents by those who have access

Deleting a document (Google Drive, SharePoint, Confluence)

  • Removed from Rovo, including Search, Chat, and Agents

  • Cannot be accessed

Adding restrictions to a previously unrestricted document (Google Drive, SharePoint, Confluence)

  • Only shows up in search results for those with permissions

  • Can be accessed through Rovo Chat and Agents by those with permissions

Removing restrictions from a previously restricted document (Google Drive, SharePoint, Confluence)

  • Visible in Search for everyone using Rovo on your site

  • Can be accessed through Rovo Chat and Agents by anyone on your site

A Jira project is made private and only accessible by a team

  • Visible in Search for everyone in the team

  • Can be accessed through Rovo Chat and Agents by anyone on that team

 

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