Jira Service Management の Atlassian Intelligence 機能
AI is available and automatically activated for all apps on Standard, Premium, and Enterprise plans. Organization admins can manage AI preferences from Apps > AI settings > AI-enabled apps in Atlassian Administration.
AI is not available in Atlassian Government organizations or Confluence Cloud sandbox environments.
Atlassian Intelligence features aren’t currently available in the Atlassian Government environment.
Jira Service Management の Atlassian Intelligence 機能では、サポートのやり取りの自動化、プロセスの合理化、重要な詳細やコメント、アクションのすばやい要約が可能です。
仮想エージェントでカスタマー サポートを自動化する
The virtual agent can use generative artificial intelligence to search across your linked knowledge base spaces, summarize that information to answer customer questions, and remember context for follow-up questions. It can also walk customers through controlled, turn-by-turn conversation flows that can gather information, route them to the right request types, and take actions. Read more about the virtual agent.
リクエスト タイプの提案
Describe the kind of work your team typically does, and let Atlassian Intelligence suggest the right request types for your space. Find out how to use Atlassian Intelligence to create request types.
Triage work items
Save time when triaging work items in your queue by letting Atlassian Intelligence suggest new request types for multiple work items. Find out how to use AI to triage work items.
フィールドの提案を表示する
See what fields you should add or create when building your request forms. These suggestions include a selection of existing fields you can add right away, plus suggestions for custom fields you can choose to create. Find out how to use Atlassian Intelligence to suggest fields.
関連するアラートをグループ化する
Group related alerts and get insightful suggestions to help your team manage alerts and resolve work items more effectively. Alert grouping lessens 'alert fatigue' for your on-call agents. Rather than dealing with each alert separately, they can view a collective summary of similar alerts through an alert group. Find out how to use Atlassian Intelligence to group alerts.
関連するアラート グループを表示する
This feature is designed to make it easier to find and use alert groups. As most on-call teams view individual alert pages through notifications on mobile devices, Slack, or other apps, this feature embeds alert group information and insights directly into the alert details page. This ensures all relevant alert information is readily available, streamlining the alert management process. Read more about related alert groups.
インシデント事後レビューを作成する
Use Atlassian Intelligence to create post-incident reviews (PIRs). Atlassian Intelligence automatically generates the incident summary for you, so your on-call teams can save time. Find out how to use Atlassian Intelligence to create PIRs.
アラートからインシデントを作成する
Use Atlassian Intelligence to generate a title, a description, and a priority for the incident you’re creating from alerts, to save time. Find out how to use Atlassian Intelligence to create incidents from alerts.
関連リソースを探す
When incidents occur, on-call teams and incident managers must quickly diagnose and resolve issues to minimize downtime. Atlassian Intelligence (AI) streamlines this process, helping teams find the right resources faster and save valuable time. Read more about finding related resources.
Slack でインシデント タイムラインを作成する
The incident timeline in Slack, a vital AIOps feature, automatically logs key incident moments, aids in detailed post-resolution reviews, and provides a consistent record to keep the team aligned. Read more about creating incident timelines in Slack.
Slack でインシデントを要約する
The incident summary feature leverages machine learning and generative AI to keep responders updated in Slack. It offers a concise overview of recent developments, allowing responders to quickly catch up without combing through lengthy chat histories. Read more about summarizing incident Slack.
Summarize work items
Quickly understand context without needing to read through long descriptions and numerous comment threads by using Atlassian Intelligence to summarize work items. Find out how to use Atlassian Intelligence to summarize a work item’s details.
自動化ルールを作成する
Use Atlassian Intelligence to generate rules by simply describing the rule you want to create. Find out how to use Atlassian Intelligence with Jira automation.
コンテンツの生成と変換
Draft new content – like work item descriptions and comments – with a simple prompt. Change tone, improve writing, and make technical information easier for other teams to understand.
カスタマー感情を表示する
Show customer sentiment on work items to quickly understand how customers are feeling. This information helps agents to prioritize work items and deliver a better experience. Find out how to use customer sentiment analysis.
作業項目を検索する
Find work items by searching with everyday language instead of complex JQL queries.
ナレッジベース記事のコンテンツを生成する
テキスト プロンプトで、ナレッジ ベース記事の新しいコンテンツの下書きを作成できます。トーンを変えたり、文章を改善したり、技術情報を他のチームが理解しやすくすることもできます。
Suggestions for work items
Show suggestions on work items to help your team gather context quickly and act on suggested actions. Powered by Atlassian Intelligence, this feature is available for service requests and incidents only. Find out more about suggestions.
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