Jira Service Management 権限エラーを解決する

カスタムの権限スキームを使用する際、権限設定が標準の権限スキームの設定と異なると、以下のような権限エラーが発生します。

権限スキームエラーの説明

Jira Service Management は、ユーザーの権限スキームと Jira Service Management の標準の権限スキームとの差異をエラーと見なします。エラーには、次の 2 つのカテゴリがあります。

Critical errors (red): These errors either cause certain administration functionality to be disabled (for example you cannot add agents to your service space), or impact the day-to-day use of your service space (for example customers cannot log in to the Customer Portal). This table describes what Jira Service Management considers as critical errors. You cannot dismiss these error messages, as you must fix them in order for Jira Service Management to return to normal operation.
重大ではないエラー (黄): Jira Service Management の運用に影響しない権限スキームの差異は、重大ではないエラーと見なされます。標準的な権限設定を使用しない場合は、これらのエラーメッセージを無視できます。

エラーを解決する

権限エラーは、権限スキームを変更するか、エラーメッセージ内の権限の修正ボタンを使用して解決します。

権限確定ボタンの内容

The Fix permissions button on the message disassociates your custom permission scheme with the service space, creates a copy of your permission scheme with the name of <your_permission_scheme [number]>, and associates this new scheme with the space. The new scheme fixes the errors by:

Granting the standard permissions to the Administrators and Service Desk Team roles, and the Service Space Customer - Portal Access security type.
Service Desk Customers ロールからすべての権限を削除
他の権限セットアップは変更なし

元の権限スキーム	新しい権限スキーム
The name of the original one is 'Jira Service Management Permission scheme for Space OA'. 次の権限が標準権限スキームとは異なる内容でセットアップされています。 User John Smith has the Browse Spaces permission. This is a minor error. The Service Desk Customers role has the Create work items permission. This is a major error. The Service Space Customer - Portal Access security type does not have the Create Work Item permission. This is the major error.	After you click Fix permissions, the 'Jira Service Management Permission scheme for Space OA' permission scheme is dissociated with the space, and a new permission scheme called 'Jira Service Management Permission scheme for Space OA 1' will be applied to your service space. User John Smith will still have the Browse Spaces permission. The Service Desk Customers role is removed from the Create work items permission. The Service Space Customer - Portal Access security type will be granted the Create Work Items permission.

元の権限スキーム

新しい権限スキーム

The name of the original one is 'Jira Service Management Permission scheme for Space OA'.

次の権限が標準権限スキームとは異なる内容でセットアップされています。

User John Smith has the Browse Spaces permission. This is a minor error.
The Service Desk Customers role has the Create work items permission. This is a major error.
The Service Space Customer - Portal Access security type does not have the Create Work Item permission. This is the major error.

After you click Fix permissions, the 'Jira Service Management Permission scheme for Space OA' permission scheme is dissociated with the space, and a new permission scheme called 'Jira Service Management Permission scheme for Space OA 1' will be applied to your service space.

User John Smith will still have the Browse Spaces permission.
The Service Desk Customers role is removed from the Create work items permission.
The Service Space Customer - Portal Access security type will be granted the Create Work Items permission.

重大な権限エラーとは

重大な権限エラーにより、Jira Service Management の特定の機能が無効になります。

エラー	説明
Administrators ロールに次の必須権限が割り当てられていない。 Browse Spaces Administer Spaces Edit Work Items	No Browse Spaces permission = Administrators cannot access the service desk. No Administer Spaces permission = Administrators cannot modify settings of the service desk. No Edit Work Items permission = Administrators cannot edit work items.
The Service Space Customer - Portal Access security type does not have the following required permissions: Browse Spaces Create Work Items コメントの追加	No Browse Spaces permission = Customers cannot access the Customer Portal of the service desk, that is they cannot log in. No Create Work Items permission = Customers cannot create requests on the Customer Portal. コメントの追加権限がない = カスタマーはリクエストにコメントを追加できない。
Service Desk Customers ロールに権限が直接付与されている。	Granting permissions to this role gives customers access to Jira functions. Customers should only have access to a Customer Portal and permissions should be granted to the Service Space Customer - Portal Access security type. As a result, administrators will not be able to add any customers to the service space. Open service spaces will become restricted. Public signup will be disabled.
Service Desk Team ロールに次の必須権限が割り当てられていない。 Browse Spaces Edit Work Items	No Browse Spaces permission = Agents cannot see the service space. No Edit Work Items permission = Agents cannot edit work items.
The Service Desk Team role is granted the Administer Spaces permission.	Granting the Administer Spaces permission to your agents means that all agents become administrators for your service space. This is a severe security work items. Jira Service Management will disable the functionality of agent management. As a result, administrators will not be able to add any agents.

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