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Discover IT service management (ITSM)

Get started with IT service management

Test, explore, and learn with your sample space
Learn about the sample space, how to create it and what you can use it for.
Set up an IT service management project
Learn which features need additional set up to get the most out of your ITSM project
Can I move my existing project to the ITSM template?
Find out how to move your project to the IT service management template.
Add a work category to any of your service projects
Learn how to add service requests, incidents, problems, changes, and post-incident reviews to any of your service projects.
Remove a work category from your service project
Learn how to remove service requests, incidents, problems, changes, or post-incident reviews from any of your service projects.
What are compatible and incompatible issue types?
The fields and workflows of an issue type can make it compatible or incompatible with work categories.
Make an issue type compatible with an ITSM work category
Access the unique features of service requests incidents, problems, and changes by adding the right fields to your issue types.
Learn about the IT service management template
Discover the IT service management template, what it includes, and why you should use it.
Updating your incident, problem, and change management capabilities
Learn how to update your incident, problem and change management capabilities in Jira Service Management.

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