Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
You can arrange fields in custom tabs to save space in the issue view. Fields in the first default tab are shown directly on the issue view, whilst any other tabs added will appear where description fields display.
To add, edit, or remove field tabs, you must be a Jira admin and will need to edit the screen associated with the issue type.
Editing the screen of an issue type impacts all other issue types using that screen. As a result, this also affects every request type associated with an issue type whose screen was edited.
To add, edit, or remove field tabs on an issue type screen:
From your service project, select Project settings, then Request management, then Issue types.
Select the issue type you want to update.
Select Fields in the top right corner.
Select a tab, or select Add Tab to create a new one.
Select the pencil icon to edit the name of the tab.
Add, reorder, or remove fields from the field tab, or select the cross icon to remove the tab completely.
Once you have multiple tabs configured, they’ll appear in all request types associated with this issue type.
To add, edit, or remove field exisiting tabs directly from a request type:
From your service project, select Project settings, then Request management, then Request types.
Select the request type you want to update.
Select the Issue view tab.
Under Description fields, select the tab you want to update.
Select Edit fields & tabs to be directed to the issue type screen.
Select a tab, or select Add Tab to create a new one.
Select the pencil icon to edit the name of the tab.
Add, reorder, or remove fields from the field tab, or select the cross icon to remove the tab completely.
This page is for company-managed projects
If the lower-left of your service project sidebar says you're in a team-managed project, check out these team-managed project articles instead.
Learn more about the difference between company-managed and team-managed projects.
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