Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Customers can link assets to their request when raising a request in the help center if an asset field is available. You can give your customers permission to do this by adding a visible asset management field to a request type.
You must be a project administrator to configure request types.
To add an asset management field:
From your service project, select Project settings, then Request management, then Request types.
Select Edit fields for the request type you want customers to link assets to.
Select + Add a field > Linked assets > Apply.
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