Automate your customer support using the virtual agent

Read about standard flows and how they work in the virtual agent.

Read about the different step types in the virtual agent’s conversation flow builder.

Find out how to automatically respond to your customers using the virtual agent, your knowledge base, and Atlassian Intelligence.

Find out how to turn on an intent in your request channels, so that the virtual agent can start helping customers.

Find out how to create or edit a conversation flow for your virtual agent.

Learn how to create, edit, or delete intents for your virtual agent.

Find out how to edit your virtual agent's standard flows.

Find out how to end a virtual agent conversation flow branch.

Find out how the virtual agent uses your project data and machine learning to train its data set.

Find out how to set or change the default request type that your virtual agent will use to create issues in Jira Service Management.

Find out how to set up channels for triaging issues, testing your virtual agent, and turning your virtual agent on for customers.

Learn how to set up your virtual agent in Jira Service Management so that it can start responding to customers.

Find out how to test your virtual agent before launching it for customers.

Find out how to train your virtual agent to accurately recognize intents, and get your customers the help they need.

Learn how to completely turn off the virtual agent in your project.

Learn how to turn the virtual agent on or off in a customer request channel.

Find out how to use conversation data to improve the performance of your virtual agent.

Discover tips and best practices for writing messages for your virtual agent.