Integrate with Prometheus

This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

What does the integration offer?

Use Jira Service Management’s Prometheus Integration to forward Prometheus alerts to Jira Service Management. Jira Service Management determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls and iOS & Android push notifications, and escalates alerts until the alert is acknowledged or closed.

How does the integration work?

When an alert is created in Prometheus, an alert is created in Jira Service Management automatically through the integration.

Set up the integration

Prometheus is an API integration. Setting it up involves the following steps:

Add a Prometheus integration in Jira Service Management
Configure the integration in Prometheus

Add a Prometheus integration

If you're using the Free or Standard plan in Jira Service Management, you can only add this integration from your team’s operations page. To access the feature through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be on Premium or Enterprise plan.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add a Prometheus integration in Jira Service Management, complete the following steps:

Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “Prometheus”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the API key.
You will use this key while configuring the integration in Prometheus later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.

Configure the integration in Prometheus

To configure the integration in Prometheus, complete the following steps:

Download Alertmanager.
Configure Alertmanager. Find out how to configure Alertmanager.
Paste the API Key copied previously into the api_key: field of the script.
Enter values for Details, Teams, and Tags if needed.
Run Alertmanager.

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