Disable all email requests to the email channel

At the end of a project, you may wish to close your service project and disable all email requests to the email channel.

This action means that no more requests will be created from the email channel and all emails sent to the linked email address will not be processed.

1. From your service project, select Project settings, then Channels & self service, then Email.

2. Select More actions (•••).

3. Select Disable all email requests.

4. Select Turn off.

Email requests will no longer be tracked nor automatically turned into issues in your queue.