Integrate with Microsoft Azure AutoScale

This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.

What does the integration offer?

The Azure Autoscale integration sends Azure alerts to Jira Service Management API with detailed information. Jira Service Management acts as a dispatcher for the alerts generated by Azure Autoscale. Jira Service Management determines the right people to notify based on on-call schedules and escalations and notifies via email, text messages (SMS), phone calls, and push notifications.

How does the integration work?

When an alert is created in Azure Autoscale, an alert is automatically created in Jira Service Management through the integration.

Set up the integration

Azure Autoscale is an API-based integration. Setting it up involves the following steps:

Add an Azure Autoscale integration in Jira Service Management
Configure the integration in Azure Autoscale

Add an Azure Autoscale integration

Bidirectional integrations aren’t supported in Free and Standard plans. All the other integrations are supported at a team level in Free and Standard; however, for their outgoing part to work, you need to upgrade to a higher plan. To add any integration at a site level through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be either on Premium or Enterprise.

Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.

To add an Azure AutoScale integration in Jira Service Management, complete the following steps:

Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “Azure AutoScale”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.
Expand the Steps to configure the integration section and copy the integration URL, which includes Jira Service Management endpoint and the API key.
You will use this URL while configuring the integration in Azure later.
Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.

Configure the integration in Azure

In the Azure Portal, select Monitor.
In the SETTINGS section, select AutoScale.
Select the resource for which you want to generate alerts.
Enable AutoScale.
Configure your autoscale settings.
Paste the URL you copied while adding the integration in Jira Service Management into Webhook in the Notify tab.
Save the rule.

Sample payload sent from Azure Autoscale

Create alert payload (in JSON format)

{
        "version": "1.0",
        "status": "Activated",
        "operation": "Scale In",
        "context": {
                "timestamp": "2016-03-11T07:31:04.5834118Z",
                "id": "/subscriptions/s1/resourceGroups/rg1/providers/microsoft.insights/autoscalesettings/myautoscaleSetting",
                "name": "myautoscaleSetting",
                "details": "Autoscale successfully started scale operation for resource 'MyCSRole' from capacity '3' to capacity '2'",
                "subscriptionId": "s1",
                "resourceGroupName": "rg1",
                "resourceName": "MyCSRole",
                "resourceType": "microsoft.classiccompute/domainnames/slots/roles",
                "resourceId": "/subscriptions/s1/resourceGroups/rg1/providers/microsoft.classicCompute/domainNames/myCloudService/slots/Production/roles/MyCSRole",
                "portalLink": "https://portal.azure.com/#resource/subscriptions/s1/resourceGroups/rg1/providers/microsoft.classicCompute/domainNames/myCloudService",
                "oldCapacity": "3",
                "newCapacity": "2"
        },
        "properties": {
                "key1": "value1",
                "key2": "value2"
        }
}

Jira Service Management parses the payload as follows:

(in JSON format)

{
   "version":"1.0",
   "status":"Activated",
   "operation":"Scale In",
   "timestamp":"2016-03-11T07:31:04.5834118Z",
   "id":"/subscriptions/s1/resourceGroups/rg1/providers/microsoft.insights/autoscalesettings/myautoscaleSetting",
   "name":"myautoscaleSetting",
   "details":"Autoscale successfully started scale operation for resource 'MyCSRole' from capacity '3' to capacity '2'",
   "subscription_id":"s1",
   "resource_group_name":"rg1",
   "resource_name":"MyCSRole",
   "resource_type":"microsoft.classiccompute/domainnames/slots/roles",
   "resource_id":"/subscriptions/s1/resourceGroups/rg1/providers/microsoft.classicCompute/domainNames/myCloudService/slots/Production/roles/MyCSRole",
   "portal_link":"https://portal.azure.com/#resource/subscriptions/s1/resourceGroups/rg1/providers/microsoft.classicCompute/domainNames/myCloudService",
   "old_capacity":"3",
   "new_capacity":"2",
   "key1":"value1",
   "key2":"value2"
}

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