Get started with Jira Service Management for admins
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Integrate with Ghost Inspector
This article highlights a new alerting feature that's natively available in Jira Service Management which is gradually rolling out to some Jira Service Management Cloud customers. It may not yet be visible or available on your site.
What does the integration offer?
Ghost Inspector sends webhook notifications on test executions. With Jira Service Management's Ghost Inspector integration, Jira Service Management acts as a dispatcher for these alerts, determines the right people to notify based on on-call schedules– notifies via email, text messages (SMS), phone calls, and iPhone & Android push notifications, and escalates alerts until the alert is acknowledged or closed.
also attaches screenshot images from tests to the alert. Links to the images are also provided in the alert.
How does the integration work?
When a test fails in Ghost Inspector, an alert is created in Jira Service Management automatically through the integration.
Set up the integration
Ghost Inspector is an API-based integration. Setting it up involves the following steps:
Add a Ghost Inspector integration in Jira Service Management
Configure the integration in Ghost Inspector
Add a Ghost Inspector integration
Bidirectional integrations aren’t supported in Free and Standard plans. All the other integrations are supported at a team level in Free and Standard; however, for their outgoing part to work, you need to upgrade to a higher plan. To add any integration at a site level through Settings (gear icon) > Products (under JIRA SETTINGS) > OPERATIONS, you need to be either on Premium or Enterprise.
Adding an integration from your team’s operations page makes your team the owner of the integration. This means Jira Service Management only assigns the alerts received through this integration to your team.
To add a Ghost Inspector integration in Jira Service Management, complete the following steps:
Go to your team’s operations page.
On the left navigation panel, select Integrations and then Add integration.
Run a search and select “Ghost Inspector”.
On the next screen, enter a name for the integration.
Optional: Select a team in Assignee team if you want a specific team to receive alerts from the integration.
Select Continue.
The integration is saved at this point.Expand the Steps to configure the integration section and copy the API URL.
You will use this URL while configuring the integration in Ghost Inspector later.Select Turn on integration.
The rules you create for the integration will work only if you turn on the integration.
Configure the integration in Ghost Inspector
To configure the integration of Ghost Inspector with Jira Service Management, complete the following steps:
In Ghost Inspector, create a new test suite and define a test in it if not done already.
Go to the settings of the test.
Go to Webhook Settings.
Paste the API URL copied previously from Jira Service Management into Add Webhook URL.
Select the plus icon.
Select Save.
Sample payload sent from Ghost Inspector to Jira Service Management Close
JSON
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{
"type": "result",
"data": {
"__v": 0,
"executionTime": 21641,
"dateExecutionFinished": "2014-12-26T12:44:16.238Z",
"endUrl": "https://www.jsm.com/alert/create",
"dateExecutionStarted": "2014-12-26T12:43:54.597Z",
"startUrl": "https://www.jsm.com/auth/login",
"test": {
"_id": "549d11f534fd04ab414f1bd7",
"name": "Create Alert",
"suite": "549d10e134fd04ab414f1bd6",
"organization": "549c158c8eebf29b7976b7b8"
},
"screenshotCompare": {
"compareSmall": {
"depth": 8,
"format": "PNG",
"oname": "549d580a52a9666f152ffb33-compare.png",
"mtime": "2014-12-26T12:44:18.000Z",
"ctime": "2014-12-26T12:44:18.000Z",
"size": 27425,
"path": "/screenshots/549d580a52a9666f152ffb33-compareSmall.png",
"defaultUrl": "https://ghostinspector.s3.amazonaws.com/screenshots/549d580a52a9666f152ffb33-compareSmall.png",
"dims": {
"w": 320,
"h": 240
}
},
"compareOriginal": {
"depth": 8,
"format": "PNG",
"oname": "549d580a52a9666f152ffb33-compare.png",
"mtime": "2014-12-26T12:44:18.000Z",
"ctime": "2014-12-26T12:44:18.000Z",
"size": 41948,
"path": "/screenshots/549d580a52a9666f152ffb33-compareOriginal.png",
"defaultUrl": "${url}?",
"dims": {
"w": 1024,
"h": 768
}
}
},
"screenshot": {
"small": {
"depth": 8,
"format": "PNG",
"oname": "549d580a52a9666f152ffb33.png",
"mtime": "2014-12-26T12:44:17.000Z",
"ctime": "2014-12-26T12:44:17.000Z",
"size": 11532,
"path": "/screenshots/549d580a52a9666f152ffb33-small.png",
"defaultUrl": "https://ghostinspector.s3.amazonaws.com/screenshots/549d580a52a9666f152ffb33-small.png",
"dims": {
"w": 320,
"h": 240
}
},
"original": {
"depth": 8,
"format": "PNG",
"oname": "549d580a52a9666f152ffb33.png",
"mtime": "2014-12-26T12:44:16.000Z",
"ctime": "2014-12-26T12:44:16.000Z",
"size": 34474,
"path": "/screenshots/549d580a52a9666f152ffb33-original.png",
"defaultUrl": "${url}",
"dims": {
"w": 1024,
"h": 768
}
}
},
"_id": "549d580a52a9666f152ffb33",
"video": {
"path": "/videos/549d580a52a9666f152ffb33.mp4",
"url": "https://ghostinspector.s3.amazonaws.com/videos/549d580a52a9666f152ffb33.mp4",
"dims": {
"w": 1024,
"h": 768
}
},
"screenshotCompareDifference": 0.118959,
"screenshotComparePassing": false,
"passing": false,
"console": [],
"urls": [
"https://www.jsm.com/auth/login",
"https://www.jsm.com/auth/signIn",
"https://www.jsm.com/customer/welcome",
"https://www.jsm.com/alert/index",
"https://www.jsm.com/alert/create"
],
"steps": [
{
"target": "#login",
"command": "click",
"value": "",
"url": "https://www.jsm.com/auth/login",
"dateExecuted": "2014-12-26T12:43:56.719Z",
"_id": "549d580c52a9666f152ffb34",
"passing": true,
"optional": false,
"private": false,
"sequence": 0
},
{
"target": "#login",
"command": "assign",
"value": "abc@gmail.com",
"url": "https://www.jsm.com/auth/login",
"dateExecuted": "2014-12-26T12:43:57.897Z",
"_id": "549d580d52a9666f152ffb35",
"passing": true,
"optional": false,
"private": false,
"sequence": 1
},
{
"target": "#password",
"command": "assign",
"value": "123",
"url": "https://www.jsm.com/auth/login",
"dateExecuted": "2014-12-26T12:43:58.518Z",
"_id": "549d580e52a9666f152ffb36",
"passing": true,
"optional": false,
"private": true,
"sequence": 2
},
{
"target": "#password",
"command": "keypress",
"value": "13",
"url": "https://www.jsm.com/auth/login",
"dateExecuted": "2014-12-26T12:43:59.098Z",
"_id": "549d580f52a9666f152ffb37",
"passing": true,
"optional": false,
"private": false,
"sequence": 3
},
{
"target": "a[href=/alert/create] > .l.title",
"command": "click",
"value": "",
"url": "https://www.jsm.com/alert/index",
"dateExecuted": "2014-12-26T12:44:03.269Z",
"_id": "549d581352a9666f152ffb38",
"passing": true,
"optional": false,
"private": false,
"sequence": 4
},
{
"target": "#message",
"command": "click",
"value": "",
"url": "https://www.jsm.com/alert/create",
"dateExecuted": "2014-12-26T12:44:04.767Z",
"_id": "549d581452a9666f152ffb39",
"passing": true,
"optional": false,
"private": false,
"sequence": 5
},
{
"target": "#message",
"command": "assign",
"value": "asdasd",
"url": "https://www.jsm.com/alert/create",
"dateExecuted": "2014-12-26T12:44:05.569Z",
"_id": "549d581552a9666f152ffb3a",
"passing": true,
"optional": false,
"private": false,
"sequence": 6
},
{
"target": "input[type=subm]",
"command": "click",
"value": "",
"url": "https://www.jsm.com/alert/create",
"error": "Element not found",
"dateExecuted": "2014-12-26T12:44:15.885Z",
"_id": "549d581f52a9666f152ffb3b",
"passing": false,
"optional": false,
"private": false,
"sequence": 7
},
{
"target": ".alerts > .alertrow.clearfix.row:nth-of-type(2) > div:nth-of-type(2) > a.message.unseen",
"command": "assertTextPresent",
"value": "asdasd",
"_id": "549d581f52a9666f152ffb3c",
"passing": null,
"optional": false,
"private": false,
"sequence": 8
},
{
"target": "a[href=/alert/create] > .l.title",
"command": "assertTextPresent",
"value": "New Alert",
"_id": "549d581f52a9666f152ffb3d",
"passing": null,
"optional": false,
"private": false,
"sequence": 9
}
],
"viewportSize": {
"width": 1024,
"height": 768
}
}
}
Jira Service Management parses the payload as follows:
JSON
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{
"passing": true,
"screenshotComparePassing": false,
"executionTime": 21641,
"dateExecutionStarted": "2014-12-26T12:43:54.597Z",
"startUrl": "https://www.jsm.com/auth/login",
"testId": "549d11f534fd04ab414f1bd7",
"testName": "Create Alert",
"testSuite": "549d10e134fd04ab414f1bd6",
"testOrganization": "549c158c8eebf29b7976b7b8",
"steps": [
{
"target": "#login",
"command": "click",
"value": "",
"url": "https://www.jsm.com/auth/login",
"dateExecuted": "2014-12-26T12:43:56.719Z",
"_id": "549d580c52a9666f152ffb34",
"passing": true,
"optional": false,
"private": false,
"sequence": 0
},
{
"target": "#login",
"command": "assign",
"value": "abc@gmail.com",
"url": "https://www.jsm.com/auth/login",
"dateExecuted": "2014-12-26T12:43:57.897Z",
"_id": "549d580d52a9666f152ffb35",
"passing": true,
"optional": false,
"private": false,
"sequence": 1
},
{
"target": "#password",
"command": "assign",
"value": "123",
"url": "https://www.jsm.com/auth/login",
"dateExecuted": "2014-12-26T12:43:58.518Z",
"_id": "549d580e52a9666f152ffb36",
"passing": true,
"optional": false,
"private": true,
"sequence": 2
},
{
"target": "#password",
"command": "keypress",
"value": "13",
"url": "https://www.jsm.com/auth/login",
"dateExecuted": "2014-12-26T12:43:59.098Z",
"_id": "549d580f52a9666f152ffb37",
"passing": true,
"optional": false,
"private": false,
"sequence": 3
},
{
"target": "a[href=/alert/create] > .l.title",
"command": "click",
"value": "",
"url": "https://www.jsm.com/alert/index",
"dateExecuted": "2014-12-26T12:44:03.269Z",
"_id": "549d581352a9666f152ffb38",
"optional": false,
"private": false,
"sequence": 4
},
{
"target": "#message",
"command": "click",
"value": "",
"url": "https://www.jsm.com/alert/create",
"dateExecuted": "2014-12-26T12:44:04.767Z",
"_id": "549d581452a9666f152ffb39",
"passing": true,
"optional": false,
"private": false,
"sequence": 5
},
{
"target": "#message",
"command": "assign",
"value": "asdasd",
"url": "https://www.jsm.com/alert/create",
"dateExecuted": "2014-12-26T12:44:05.569Z",
"_id": "549d581552a9666f152ffb3a",
"passing": true,
"optional": false,
"private": false,
"sequence": 6
},
{
"target": "input[type=subm]",
"command": "click",
"value": "",
"url": "https://www.jsm.com/alert/create",
"error": "Element not found",
"dateExecuted": "2014-12-26T12:44:15.885Z",
"_id": "549d581f52a9666f152ffb3b",
"passing": false,
"optional": false,
"private": false,
"sequence": 7
},
{
"target": ".alerts > .alertrow.clearfix.row:nth-of-type(2) > div:nth-of-type(2) > a.message.unseen",
"command": "assertTextPresent",
"value": "asdasd",
"_id": "549d581f52a9666f152ffb3c",
"passing": null,
"optional": false,
"private": false,
"sequence": 8
},
{
"target": "a[href=/alert/create] > .l.title",
"command": "assertTextPresent",
"value": "New Alert",
"_id": "549d581f52a9666f152ffb3d",
"passing": null,
"optional": false,
"private": false,
"sequence": 9
}
],
"testUrl": "https://app.ghostinspector.com/results/549d11f534fd04ab414f1bd7",
"screenshotUrl": "${url}",
"screenshotCompareUrl": "https://ghostinspector.s3.amazonaws.com/screenshots/549d580a52a9666f152ffb33-compareSmall.png"
}
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