Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
At any given time, a form is in one of three states: open for edits, submitted, or locked. These states affect the behavior of the form, and who can access it.
These forms are currently with a customer to either make changes to an existing form to resubmit, or to complete a new form an agent has attached.
If desired, the person editing a form can save their progress without submitting it.
If the form has linked fields, any changes made to a linked form field will automatically update its linked Jira field (and vice versa). Learn more about linking form fields and Jira fields.
These forms have been completed by the person filling out the form.
If desired, agents can select Edit to make changes to a submitted form in the issue view, or they can select Open customer edits for customers to make changes in the portal.
These forms can only be viewed by customers or agents once they are submitted. Changes such as editing or deleting a form can only be made by project admins. Learn more about form settings
If desired, admins can select Edit to make changes to a locked form in the issue view, or they can select Open customer edits for customers to make changes in the portal.
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