Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
You can create issue security levels so you and your team can control who can see particular issues. This can be useful when you receive requests that contain confidential or sensitive information.
You need to be a Jira admin to configure issue-level security.
First, create an issue security scheme. This scheme can be associated with your project to apply its security levels to issues in your project.
Select Settings (), then select Issues.
Under ISSUE ATTRIBUTES, select Issue security schemes.
Select Add issue security scheme.
Enter a name and description, then select Add.
Next, you need to add issue security levels to your scheme and add members to each security level so you can control which user or group of users can view an issue.
Select Security Levels in the Actions column of your issue security scheme.
Enter a name and description, then select Add security level.
Select Add in the Actions column of your security level.
Select the appropriate user, group or project role, then select Add. You can only add one at a time.
Repeat steps 1-4 until you have set up all your security levels.
Now you can set the default security level that will be applied to issues. Some things to keep in mind when setting a default security level:
If the reporter of an issue does not have the 'Set Issue Security' permission, the issue will be set to the default security level
If an issue security scheme doesn't have a default security level, anyone will be able to see the issues
To set the default security level, find the appropriate Security Level and select Default in the Actions column.
To remove the default security level, select Change default security level to "None" above the table.
Next, you need to assign the issue security scheme to your project.
Select Projects, then select your project.
From your service project, select Project settings, then Access, then Issue security.
Select Actions, then Select a scheme or Use a different scheme (to change schemes).
In the Scheme drop-down list, select your scheme, then select Next.
Select the security levels for any existing issues you have, then select Associate.
Select Acknowledge.
You can now determine who can set or change the security level of an issue.
From your service project, select Project settings, then Access, then Project permissions.
Select Actions, then Edit permissions.
Find the Set Issue Security permission and select Update.
Select the users or group of users who need to be able to change the security level of an issue, then select Update.
From your service project, select Project settings, then Request management, then Issue types.
Select the name of the issue type you want to add the field to.
Select the Fields button in the top right corner of the page.
At the bottom of the page, select the drop-down list, then select Security level.
You can now set or change the security level of issues that use this issue type.
To set the security level of an issue:
Select an issue.
Select Set security level () in the top right corner of the page.
Select the appropriate security level for the issue from the drop-down list.
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