Get started with Jira Service Management for admins
Your first stop for learning how to get started with Jira Service Management.
Running an import
Assets in Jira Service Management is a Premium and Enterprise only feature. Learn more about Assets.
Running an import in Assets will bring in data and automatically convert it into object types, objects, attributes and references.
Make sure you have sufficient available Assets objects to complete the import. How to check your current feature usage.
To run an import
Select an Object schema.
Select Schema configuration, then choose the Import tab.
In the Import tab, select Import data on the import structure that you want to run.
A progress bar should appear on the import structure. When the import is complete, Import succeeded or Import failed will appear on the import structure.
If you like, you can read more details on the import results by selecting Read details on the import structure itself, or you can view a history of all completed imports by selecting View history.
How to import data into Assets
There are five steps when importing your data into Assets:
Create an import structure. There are four different types of import available:
Map your data. There are two options:
Map your data automatically by automatically creating object types and attributes, or;
Map your data manually by:
Using object type mapping to create Assets object types
Using object type attribute mapping to create Assets attributes and references
Using child object type mapping to create hierarchical parent and child structures.
After you have created your object type mappings you must enable them. The import structure will not be executable until all object type mappings are set to ENABLED. If your object type mappings are not enabled, right-click on your object type mapping and click Enable to enable them.
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